Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002476 | West Hertfordshire Hospitals NHS Trust Mr Z complains about the epidural injections he was given and his treatment when having MRI scans of his spine … |
NHS in England | Closed | 13 Feb 2024 |
| P-002425 | West Hertfordshire Hospitals NHS Trust Mr T complains that when he went to the Emergency Department, staff did not clean his wounds or give him … |
NHS in England | Closed | 23 Jan 2024 |
| P-001981 | West Hertfordshire Hospitals NHS Trust Mrs U complains the Trust did not help her husband to shower and he had thrush on his genital area … |
NHS in England | Closed | 23 May 2023 |
| P-001654 | West Hertfordshire Hospitals NHS Trust Mr O complains the Trust failed to diagnose his wife’s abdominal cancer at the earliest opportunity. |
NHS in England | Closed | 21 Dec 2022 |
| P-001572 | West Hertfordshire Hospitals NHS Trust Mrs N and her mother, Mrs A, complain about how the Trust cared for their father and husband, Mr A. … |
NHS in England | Not upheld | 27 Oct 2022 |
| P-001559 | West Hertfordshire Hospitals NHS Trust Mrs A and Mrs Y complain the Trust wrongly stopped Mr Y’s antiplatelet medication and did not act on their … |
NHS in England | Partly upheld | 27 Sep 2022 |
| P-001339 | West Hertfordshire Hospitals NHS Trust Mrs E complained about the care her husband, Mr E, received from West Hertfordshire Hospitals NHS Trust between 2 December … |
NHS in England | Closed | 8 Mar 2022 |
| P-001291 | West Hertfordshire Hospitals NHS Trust Ms A complained that West Hertfordshire Hospitals NHS Trust would not provide her with details about the cause of her … |
NHS in England | Closed | 22 Feb 2022 |