Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004611 | Walsall Healthcare NHS Trust Miss K complained the Trust did not admit her grandmother, Mrs L, to intensive care, delayed inserting a cannula, and … |
NHS in England | Not upheld | 13 Jan 2026 |
| P-003626 | Walsall Healthcare NHS Trust Mrs Y complains about the care and treatment her mother received from both Trusts following a leg fracture in April … |
NHS in England | Partly upheld | 26 Jun 2025 |
| P-003434 | Walsall Healthcare NHS Trust Mrs A complains about the care and treatment provided by the Trust to her mother, Mrs D. She says the … |
NHS in England | Partly upheld | 28 Mar 2025 |
| P-003472 | Walsall Healthcare NHS Trust Miss V complains the Trust did not test her mother’s blood and failed to identify her cancer on two separate … |
NHS in England | Not upheld | 27 Mar 2025 |
| P-003113 | Walsall Healthcare NHS Trust Mr V complains that Walsall Healthcare NHS Trust failed to diagnose his cellulitis and sepsis in February 2022. |
NHS in England | Closed | 12 Nov 2024 |
| P-003068 | Walsall Healthcare NHS Trust Mr L complained about aspects of the inpatient care his father received and the care he received from the community … |
NHS in England | Closed | 31 Oct 2024 |
| P-003027 | Walsall Healthcare NHS Trust Mr L complains about the care and treatment provided to his partner in January 2022. He also complains about a … |
NHS in England | Closed | 23 Oct 2024 |
| P-002647 | Walsall Healthcare NHS Trust Miss F complains about how the Trust treated her father in December 2022 when he presented with pain and swelling. |
NHS in England | Closed | 23 May 2024 |
| P-002591 | Walsall Healthcare NHS Trust Mrs B complains about the Trust's treatment of her mother and decisions that doctors made. |
NHS in England | Closed | 20 May 2024 |
| P-002568 | Walsall Healthcare NHS Trust Mrs A complains the Trust did not do urgent surgery on her father in November 2021 despite a scan showing … |
NHS in England | Closed | 3 Apr 2024 |
| P-002522 | Walsall Healthcare NHS Trust Miss B complains the Trust would not consider a second opinion she got from a doctor abroad on how to … |
NHS in England | Closed | 20 Mar 2024 |
| P-003892 | Walsall Healthcare NHS Trust Mr F complains the Trust treated him badly because it put him first on the list for prostate surgery on … |
NHS in England | Upheld | 19 Jul 2023 |
| P-001971 | Walsall Healthcare NHS Trust Mr U complains the Trust failed to diagnose his daughter with a prolapsed disc. |
NHS in England | Closed | 25 Apr 2023 |
| P-001969 | Walsall Healthcare NHS Trust Miss N and Mrs N complain the Trust ignored, did not examine and did not give appropriate treatment for Mr … |
NHS in England | Closed | 19 Apr 2023 |
| P-001963 | Walsall Healthcare NHS Trust Miss G complains on behalf of her late uncle, Mr B. She complains the Trust said Mr B was on … |
NHS in England | Closed | 12 Apr 2023 |
| P-001845 | Walsall Healthcare NHS Trust Miss E complains about how the Trust looked after her mother. She says it did not protect her from catching … |
NHS in England | Closed | 16 Dec 2022 |