Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005158 | University Hospitals of Liverpool Group Mr N complains that breast care clinicians did not monitor his wife properly for recurrent cancer, and dismissed her concerns, … |
NHS in England | Not upheld | 30 Mar 2026 |
| P-004629 | University Hospitals of Liverpool Group Miss K complaints the Trust failed to diagnose her mother’s heart failure during an admission. Her mother, Mrs B sadly … |
NHS in England | Closed | 14 Jan 2026 |
| P-004468 | University Hospitals of Liverpool Group Mrs E complains about aspects of care and treatment her sister, Miss A received from The Trust. She says the … |
NHS in England | Closed | 15 Dec 2025 |
| P-004310 | University Hospitals of Liverpool Group Mr A complains about University Hospitals of Liverpool Group (the Trust) and the care it provided him on 29 June … |
NHS in England | Closed | 20 Nov 2025 |
| P-004262 | University Hospitals of Liverpool Group Daughter complains that poor communication regarding her father's deterioration meant she lost the chance to spend valuable time with him … |
NHS in England | Upheld | 14 Nov 2025 |
| P-003812 | University Hospitals of Liverpool Group Mrs G complains about how the Trust carried out her knee replacement and managed this post operatively. |
NHS in England | Closed | 13 Aug 2025 |
| P-003536 | University Hospitals of Liverpool Group Mrs R complains about the Trust’s treatment of her late sister. She says it failed to detect liver cancer, to … |
NHS in England | Partly upheld | 13 Mar 2025 |
| P-003134 | University Hospitals of Liverpool Group Mrs A complains the Trust failed to have a sufficient falls plan in place for her brother during his admission … |
NHS in England | Not upheld | 14 Nov 2024 |