Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005164 | University Hospitals of Leicester NHS Trust Mr A complains the Trust did not complete a pulmonary TB test before it discharged him on 12 September 2024. … |
NHS in England | Closed | 30 Mar 2026 |
| P-004704 | University Hospitals of Leicester NHS Trust Ms A complains about the care and treatment she received for her long standing headaches at the Trust |
NHS in England | Closed | 28 Jan 2026 |
| P-004549 | University Hospitals of Leicester NHS Trust Miss A complains about the care provided to her father, Mr B, by University Hospitals of Leicester NHS Trust (the … |
NHS in England | Closed | 24 Dec 2025 |
| P-004478 | University Hospitals of Leicester NHS Trust Mrs B complains that doctors at the Trust did not investigate her late husband's worsening heart failure until it was … |
NHS in England | Closed | 16 Dec 2025 |
| P-004374 | University Hospitals of Leicester NHS Trust Mr S complains University Hospitals Leicester NHS Trust has charged him for a planned heart surgery on his newborn son, … |
NHS in England | Closed | 28 Nov 2025 |
| P-004071 | University Hospitals of Leicester NHS Trust Mr H complains clinical staff at University Hospitals of Leicester NHS Trust (the Trust) wrongly inserted an ascitic drain into … |
NHS in England | Closed | 21 Sep 2025 |
| P-003794 | University Hospitals of Leicester NHS Trust Mr C complained about the care the University Hospitals of Leicester NHS Trust provided to his late partner during a … |
NHS in England | Closed | 12 Aug 2025 |
| P-003608 | University Hospitals of Leicester NHS Trust Mrs A complains about the care and treatment provided to her mother-in-law by the Trust and Practice between 2023 and … |
NHS in England | Closed | 24 Jun 2025 |
| P-003579 | University Hospitals of Leicester NHS Trust Mr R complains about his care and treatment when he was admitted to hospital in December 2022 and January 2023 … |
NHS in England | Closed | 14 May 2025 |
| P-003482 | University Hospitals of Leicester NHS Trust Mrs O complains the Trust has not provided evidence of the implemented change of procedure and learning it outlined in … |
NHS in England | Closed | 23 Apr 2025 |
| P-003426 | University Hospitals of Leicester NHS Trust Miss A complains the Trust delayed diagnosing her sister with a pelvic fracture between 1 and 6 April 2023. She … |
NHS in England | Partly upheld | 21 Mar 2025 |
| P-003430 | University Hospitals of Leicester NHS Trust Mr U complains about the Trust’s care and treatment in December 2020. He says it did not diagnose or treat … |
NHS in England | Closed | 20 Mar 2025 |
| P-003241 | University Hospitals of Leicester NHS Trust Mr E complains that on 14 October 2022 the University Hospitals of Leicester NHS Trust delayed admitting his wife to … |
NHS in England | Closed | 5 Dec 2024 |
| P-003169 | Leicestershire Partnership NHS Trust Mr K complains the University Hospitals of Leicester NHS Trust missed opportunities to diagnose his father with heart failure. Mr … |
NHS in England | Closed | 28 Nov 2024 |
| P-003101 | University Hospitals of Leicester NHS Trust Mr Y complains the Trust failed to diagnose his father’s dislocated jaw. |
NHS in England | Closed | 20 Nov 2024 |
| P-002788 | University Hospitals of Leicester NHS Trust Ms S complains about the care and treatment her son received when he was admitted to hospital with unexplained neurological … |
NHS in England | Closed | 13 Aug 2024 |
| P-002741 | University Hospitals of Leicester NHS Trust Mrs A complains about the care provided to her mother from 20 May to 24 May 2022 and 8 June … |
NHS in England | Partly upheld | 30 Jul 2024 |
| P-002802 | University Hospitals of Leicester NHS Trust Mrs F complains about the Trust’s failure to diagnose her late mother, Mrs G, with cancer in a timely way. |
NHS in England | Upheld | 29 Jul 2024 |
| P-002768 | University Hospitals of Leicester NHS Trust Mr Y complains the Trust did not follow its Carers Charter during his mum’s hospital admission in October 2022. He … |
NHS in England | Closed | 28 Jul 2024 |
| P-001544 | University Hospitals Of Leicester NHS Trust Mrs R complains about delays in care and treatment by the Ambulance Service and the Trust when she fractured her … |
NHS in England | Closed | 29 Sep 2022 |
| P-001497 | University Hospitals Of Leicester NHS Trust Mr U complains that the Trust missed a red flag sign of chest pain and failed to carry out further … |
NHS in England | Upheld | 18 Aug 2022 |