Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004624 | University Hospitals of Derby and Burton NHS Foun… Mrs L complains about care and treatment the Trust provided to her mother, Mrs D. She says there was a … |
NHS in England | Partly upheld | 16 Jan 2026 |
| P-004395 | University Hospitals of Derby and Burton NHS Foun… Mr B complains about the treatment he has received at the Trust following complications after surgery in May 2022. He … |
NHS in England | Not upheld | 4 Dec 2025 |
| P-003643 | University Hospitals of Derby and Burton NHS Foun… Mr B, and his family, complain about the care provided to his father, Mr C, by the Trust from 6 … |
NHS in England | Partly upheld | 20 Jul 2025 |
| P-003723 | University Hospitals of Derby and Burton NHS Foun… Ms A complains the Trust should have provided her father with dialysis treatment sooner than it did. |
NHS in England | Closed | 15 Jul 2025 |
| P-003670 | University Hospitals of Derby and Burton NHS Foun… Miss A complains about the care and treatment the Trust and it's emergency department provided the her father for his … |
NHS in England | Closed | 14 Jul 2025 |
| P-003544 | University Hospitals of Derby and Burton NHS Foun… Mrs M complains about the treatment her son received during his admission in June 2023. She says the Trust did … |
NHS in England | Closed | 14 May 2025 |
| P-003550 | University Hospitals of Derby and Burton NHS Foun… Mrs R complains about the care and treatment the Trust gave to her husband in June 2022. She complains about … |
NHS in England | Closed | 5 May 2025 |
| P-003437 | University Hospitals of Derby and Burton NHS Foun… Mr Z complains the Trust did not inform his wife about the development and prognosis of her cancer meaning there … |
NHS in England | Upheld | 17 Mar 2025 |
| P-003130 | University Hospitals of Derby and Burton NHS Foun… Mr O complains about University Hospitals of Derby and Burton NHS Foundation Trust and the lack of care after falling … |
NHS in England | Upheld | 6 Nov 2024 |
| P-002938 | University Hospitals of Derby and Burton NHS Foun… Mrs A complains about the care and treatment the Trust gave to her husband. She says it put a Do … |
NHS in England | Closed | 29 Sep 2024 |
| P-002613 | University Hospitals of Derby and Burton NHS Foun… Miss C complains about how the Trust cared for her partner after he was diagnosed with metastatic cancer in December … |
NHS in England | Not upheld | 29 May 2024 |
| P-002639 | University Hospitals of Derby and Burton NHS Foun… | NHS in England | Partly upheld | 13 May 2024 |
| P-002473 | University Hospitals of Derby and Burton NHS Foun… Mrs H complains the Trust did not treat a urinary tract infection properly and did a procedure although she had … |
NHS in England | Closed | 22 Feb 2024 |
| P-001980 | University Hospitals of Derby and Burton NHS Foun… Mr A complains the Trust burned his back during a jaw operation in December 2020. He also complains it did … |
NHS in England | Closed | 22 May 2023 |
| P-001673 | University Hospitals of Derby and Burton NHS Foun… Mrs V complains about the care and treatment her late father had from the Trust between September 2018 and March … |
NHS in England | Closed | 20 Dec 2022 |