Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005296 | University Hospitals Sussex NHS Foundation Trust Ms X complains about aspects of the care and treatment her late sister received from the Trust in October and … |
NHS in England | Not upheld | 27 Apr 2026 |
| P-005076 | University Hospitals Sussex NHS Foundation Trust Miss E complains the Trust discharged her from its emergency department (ED) when she felt unsafe to go home. She … |
NHS in England | Closed | 23 Mar 2026 |
| P-005023 | University Hospitals Sussex NHS Foundation Trust Mr R complains about the care and treatment of his late grandmother from University Hospitals Sussex NHS Foundation Trust from … |
NHS in England | Partly upheld | 11 Mar 2026 |
| P-004872 | University Hospitals Sussex NHS Foundation Trust complaint about delays in diagnosis a stroke, subsequent ward placement and care in the patients last days of life. |
NHS in England | Closed | 23 Feb 2026 |
| P-004643 | University Hospitals Sussex NHS Foundation Trust Mrs E complains about the information the Trust gave her prior to her surgery and that they installed the wrong … |
NHS in England | Closed | 20 Jan 2026 |
| P-004547 | University Hospitals Sussex NHS Foundation Trust Mr B complains University Hospitals Sussex NHS Foundation Trust failed to appropriately examine his mother when she attended the Emergency … |
NHS in England | Partly upheld | 23 Dec 2025 |
| P-004495 | University Hospitals Sussex NHS Foundation Trust We do not see any indications of maladministration or service failure for all of Mr Harris' complainant components. There are … |
NHS in England | Closed | 17 Dec 2025 |
| P-004487 | University Hospitals Sussex NHS Foundation Trust Mr Y has concerns that his mother experienced a fall at the Trust and subsequently died. Mr Y was also … |
NHS in England | Closed | 16 Dec 2025 |
| P-004143 | University Hospitals Sussex NHS Foundation Trust Mr G complains about the care the Trust gave his mother between February and April 2023. He says staff treated … |
NHS in England | Closed | 13 Oct 2025 |
| P-004166 | University Hospitals Sussex NHS Foundation Trust Mr N complains about various issues relating to his wife's care in hospital towards the end of her life. |
NHS in England | Not upheld | 6 Oct 2025 |
| P-004086 | University Hospitals Sussex NHS Foundation Trust Mrs U complains about the care and treatment the Trust provided to her husband from December 2021 to January 2022. … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-003949 | University Hospitals Sussex NHS Foundation Trust Ms W complains about the waiting time for an appointment at the Trust. |
NHS in England | Closed | 9 Sep 2025 |
| P-003701 | University Hospitals Sussex NHS Foundation Trust Mrs N complains the Trust wrongly discharged her husband from A&E in April 2022 and then a month later, it … |
NHS in England | Closed | 28 Jul 2025 |
| P-003681 | University Hospitals Sussex NHS Foundation Trust Miss Q complains staff did not provide her father with sufficient palliative pain relief in March 2023 when he was … |
NHS in England | Partly upheld | 27 Jul 2025 |
| P-003334 | University Hospitals Sussex NHS Foundation Trust Mrs A complains the Trust did not give her husband pain relief when he was in A&E for five hours … |
NHS in England | Closed | 11 Feb 2025 |
| P-002975 | University Hospitals Sussex NHS Foundation Trust Mr T complains the Trust did not do an appropriate examination of his head injury when he attended A&E in … |
NHS in England | Closed | 10 Sep 2024 |
| P-002861 | University Hospitals Sussex NHS Foundation Trust Miss and Mrs Q complain that staff stopped Mr Q's medication and delayed in setting up a syringe driver when … |
NHS in England | Closed | 6 Aug 2024 |
| P-002793 | University Hospitals Sussex NHS Foundation Trust Miss C complains about the care and treatment she had from the Trust's eye clinic between 2021 and 2023. She … |
NHS in England | Closed | 28 Jul 2024 |
| P-002642 | University Hospitals Sussex NHS Foundation Trust Mr P complains about the care and treatment his mother had from the Trust between May 2019 and January 2020. … |
NHS in England | Upheld | 24 May 2024 |
| P-002622 | University Hospitals Sussex NHS Foundation Trust Mrs D complains the Trust's emergency department caused a delay in her getting a deep vein thrombosis diagnosis because it … |
NHS in England | Closed | 22 May 2024 |
| P-002608 | University Hospitals Sussex NHS Foundation Trust Ms Y complains about how the Trust reported on her mother’s CT scans and managed her cancer diagnosis. |
NHS in England | Partly upheld | 1 May 2024 |
| P-002535 | University Hospitals Sussex NHS Foundation Trust Mrs A complains about the care the Trust gave to her husband and about its complaint handling. |
NHS in England | Closed | 14 Apr 2024 |
| P-002248 | University Hospitals Sussex NHS Foundation Trust Mr I complains the Trust failed to diagnose a haematoma in April 2022 and that it did not tell him … |
NHS in England | Closed | 26 Oct 2023 |
| P-003880 | University Hospitals Sussex NHS Foundation Trust Miss M complains about the Trust's care of her mother. She says it delayed discharging her mother to a rehabilitation … |
NHS in England | Closed | 8 Sep 2023 |
| P-002189 | University Hospitals Sussex NHS Foundation Trust Mrs A complains about the care and treatment doctors gave her husband in November 2021. She thinks her husband should … |
NHS in England | Closed | 28 Aug 2023 |
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