Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005247 | University Hospitals Plymouth NHS Trust Ms U complains about her care at the Trust. Specifically she complains about a lack of, a follow-up CT scan, … |
NHS in England | Upheld | 19 Apr 2026 |
| P-004800 | University Hospitals Plymouth NHS Trust | NHS in England | Closed | 10 Feb 2026 |
| P-004415 | University Hospitals Plymouth NHS Trust Mrs E complains the Trust incorrectly diagnosed her father with colorectal cancer and cancelled his flexible sigmoidoscopy procedure in error. |
NHS in England | Partly upheld | 5 Dec 2025 |
| P-003292 | University Hospitals Plymouth NHS Trust Dr Y complains that the Trust failed to tell him that when his son turned three months old, his care … |
NHS in England | Not upheld | 27 Jan 2025 |
| P-003025 | University Hospitals Plymouth NHS Trust Mrs T complains the Trust did not recognise that cancer had spread to her husband’s neck following a CT scan … |
NHS in England | Closed | 10 Oct 2024 |
| P-002781 | University Hospitals Plymouth NHS Trust Ms A complains about the care and treatment provided to Miss A (her daughter) during her admission between 17 and … |
NHS in England | Closed | 28 Jul 2024 |