Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005105 | University Hospitals Dorset NHS Foundation Trust Mrs O complains about the care the Trust provided to her late-mother, Mrs R in April 2024. Mrs O says … |
NHS in England | Partly upheld | 25 Mar 2026 |
| P-005093 | University Hospitals Dorset NHS Foundation Trust Mrs J complains the Trust did not discuss options other than surgery in December 2023 including risks if surgery went … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005047 | University Hospitals Dorset NHS Foundation Trust Mrs R complains the Trust delayed giving aspirin to her husband after he had mini strokes. She also complains it … |
NHS in England | Not upheld | 18 Mar 2026 |
| P-004945 | University Hospitals Dorset NHS Foundation Trust Mr R complains the Trust did not realise his mother had a serious heart condition when she went to hospital … |
NHS in England | Closed | 27 Feb 2026 |
| P-004944 | University Hospitals Dorset NHS Foundation Trust Mr R complains the Trust discharged his father while he still needed hospital treatment for pneumonia. |
NHS in England | Closed | 27 Feb 2026 |
| P-004866 | University Hospitals Dorset NHS Foundation Trust Mr H complains about the care and treatment his father received from two Trusts across multiple hospital admissions. Mr H … |
NHS in England | Partly upheld | 20 Feb 2026 |
| P-004693 | University Hospitals Dorset NHS Foundation Trust Mr Z complains about how University Hospitals Dorset NHS Foundation Trust diagnosed and cared for his father in January 2024. |
NHS in England | Closed | 27 Jan 2026 |
| P-004141 | University Hospitals Dorset NHS Foundation Trust Mr Y complains University Hospitals Dorset NHS Foundation Trust’s (the Trust) urgent treatment centre (UTC) GP did not thoroughly investigate … |
NHS in England | Closed | 14 Oct 2025 |
| P-003781 | University Hospitals Dorset NHS Foundation Trust Miss G complains the Trust did not diagnose Mr H with a Pancoast tumour in February and May 2022. |
NHS in England | Closed | 13 Aug 2025 |
| P-003647 | University Hospitals Dorset NHS Foundation Trust Miss T complains about the Trust’s actions before her godfather had a fall in hospital. |
NHS in England | Partly upheld | 30 Jun 2025 |
| P-003621 | University Hospitals Dorset NHS Foundation Trust Mr Q complains about the diagnosis and care staff gave for the fluid on his father’s lungs. |
NHS in England | Closed | 29 Jun 2025 |
| P-003435 | University Hospitals Dorset NHS Foundation Trust Mrs G complained about the medication her husband received as an inpatient, communication about a DNR decision and other aspects … |
NHS in England | Closed | 26 Mar 2025 |
| P-002905 | University Hospitals Dorset NHS Foundation Trust Mr and Mrs B complain about the Trust's care and communication when their first trimester scan showed abnormalities. They are … |
NHS in England | Partly upheld | 22 Aug 2024 |
| P-002990 | University Hospitals Dorset NHS Foundation Trust Mr D complains about the care and treatment given to his wife. He complains about delays, failure to recognise symptoms, … |
NHS in England | Partly upheld | 19 Aug 2024 |
| P-002345 | University Hospitals Dorset NHS Foundation Trust Mrs T complains about the pressure sore care her mother had from the Trust in March 2023. She complains her … |
NHS in England | Closed | 8 Dec 2023 |
| P-001777 | University Hospitals Dorset NHS Foundation Trust Miss Y complains about the care and treatment she received from the Trust while giving birth. |
NHS in England | Closed | 24 Feb 2023 |