Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005162 | University Hospital Southampton NHS Foundation Tr… Mr O complains about the care and treatment concerning a drainage procedure under his armpit in April 2023. He complains … |
NHS in England | Not upheld | 30 Mar 2026 |
| P-005067 | University Hospital Southampton NHS Foundation Tr… Miss A complains about the wait time for her Spinal Cord Stimulator (SCS) surgery. She also complains about the Trust's … |
NHS in England | Closed | 20 Mar 2026 |
| P-004675 | University Hospital Southampton NHS Foundation Tr… Mr G complains the Trust did not complete an urgent neurology assessment, as requested by a specialist neurologist at another … |
NHS in England | Upheld | 25 Nov 2025 |
| P-004242 | University Hospital Southampton NHS Foundation Tr… Mr I complains about the Trust’s treatment of his wife after she was admitted to A&E on 29 February 2024 … |
NHS in England | Closed | 6 Oct 2025 |
| P-003937 | University Hospital Southampton NHS Foundation Tr… Mr F complains the Trust wrongly diagnosed him with syncope (fainting) and told him to stop driving and inform the … |
NHS in England | Closed | 14 Sep 2025 |
| P-003644 | University Hospital Southampton NHS Foundation Tr… Dr S and Ms J complain about the care their father received in the emergency department before he died. They … |
NHS in England | Closed | 30 Jul 2025 |
| P-003370 | University Hospital Southampton NHS Foundation Tr… Mr R complains about the lack of care provided to his father by University Hospital Southampton NHS Foundation Trust (the … |
NHS in England | Partly upheld | 18 Feb 2025 |
| P-003221 | University Hospital Southampton NHS Foundation Tr… Mrs F complained the Trust did not manage her father’s warfarin safely and took too long to arrange a CT … |
NHS in England | Not upheld | 17 Dec 2024 |
| P-003020 | University Hospital Southampton NHS Foundation Tr… Mrs R complains the Trust rejected two adult mental health referrals from her daughter’s GP on 21 April and 6 … |
NHS in England | Partly upheld | 30 Oct 2024 |
| P-003077 | University Hospital Southampton NHS Foundation Tr… Mrs T complains that the Trust should not have discharged her husband from hospital when he attended with heart related … |
NHS in England | Closed | 7 Oct 2024 |
| P-002381 | University Hospital Southampton NHS Foundation Tr… Mrs E complains about the Trust and its post-operative care after knee surgery in July 2022. She complains there was … |
NHS in England | Closed | 19 Dec 2023 |
| P-001763 | University Hospital Southampton NHS Foundation Tr… Mrs H complains about aspects of the Trust's care and treatment given to her late husband, Mr H, from 21 … |
NHS in England | Closed | 19 Jan 2023 |
| P-001656 | University Hospital Southampton NHS Foundation Tr… Mrs H complains the Trust did not do an MRI scan when she was taken to hospital and failed to … |
NHS in England | Closed | 15 Dec 2022 |
| P-001533 | University Hospital Southampton NHS Foundation Tr… Mr B complains about the care and treatment provided by the Trust in November 2020. Mr B told us he … |
NHS in England | Closed | 1 Sep 2022 |
| P-001060 | University Hospital Southampton NHS Foundation Tr… Mrs C complained on behalf of her husband, Mr C, about the care and treatment the Trust gave him. Specifically, … |
NHS in England | Partly upheld | 7 Apr 2021 |