Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005035 | University College London Hospitals NHS Foundatio… Miss H complains about the pain relief she received from the Trust following her C-section. She also says the Trust … |
NHS in England | Closed | 16 Mar 2026 |
| P-005007 | University College London Hospitals NHS Foundatio… Miss P had DBS surgery at Trust A. She complains about the outcome of her DBS surgery, the record keeping … |
NHS in England | Closed | 9 Mar 2026 |
| P-004833 | University College London Hospitals NHS Foundatio… | NHS in England | Closed | 13 Feb 2026 |
| P-004832 | University College London Hospitals NHS Foundatio… Miss V complains about delays and poor communication in her father’s care from the Practice and the Trust. She says … |
NHS in England | Closed | 13 Feb 2026 |
| P-004593 | University College London Hospitals NHS Foundatio… Mrs R complains about aspects of the medical treatment clinicians gave to her father in hospital during the last few … |
NHS in England | Not upheld | 9 Jan 2026 |
| P-004414 | University College London Hospitals NHS Foundatio… Miss F complains about the care and communication she received from the urology team at University College London Hospitals NHS … |
NHS in England | Closed | 5 Dec 2025 |
| P-004128 | University College London Hospitals NHS Foundatio… Prof. A complains the Trust did not adequately monitor his brother's skin to identify necrotising fasciitis (an infected wound) at … |
NHS in England | Partly upheld | 31 Oct 2025 |
| P-003517 | University College London Hospitals NHS Foundatio… Mrs C complains about Mr C’s experience with the Trust in March 2024. She says the Trust changed the location … |
NHS in England | Closed | 13 Apr 2025 |
| P-003418 | University College London Hospitals NHS Foundatio… Mr W complains his mother was admitted to a ward where patients had COVID-19 and she then caught it. He … |
NHS in England | Closed | 24 Mar 2025 |
| P-002359 | University College London Hospitals NHS Foundatio… Mr A complains the Trust gave his wife 100mg of hydrocortisone during an inpatient stay in March 2022 and this … |
NHS in England | Closed | 20 Dec 2023 |
| P-001887 | University College London Hospitals NHS Foundatio… Mr R complains the Trust incorrectly informed him that his injury was inoperable and refused to operate. |
NHS in England | Closed | 30 Mar 2023 |
| P-001854 | University College London Hospitals NHS Foundatio… Mrs R complains the Trust wrongly diagnosed her in 2015. Mrs R also complains the Trust did not tell her … |
NHS in England | Closed | 24 Mar 2023 |
| P-001112 | University College London Hospitals NHS Foundatio… Mr A complained about the Trust’s biopsy of his prostate, his discharge from hospital after surgery and his confidentiality. He … |
NHS in England | Upheld | 29 Sep 2021 |
| P-001117 | University College London Hospitals NHS Foundatio… Miss A complained about aspects of the care and treatment the Trust provided to Ms A after she was diagnosed … |
NHS in England | Not upheld | 16 Sep 2021 |
| P-001076 | University College London Hospitals NHS Foundatio… Dr I complains the Trust provided inadequate post-natal care to his wife and daughter in relation to failures to follow-up … |
NHS in England | Not upheld | 3 Jun 2021 |