Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004975 | UK Health Security Agency Mr C complains about the approach to rolling out the shingles vaccination programme. He was unhappy as those who turned … |
UK Government | Closed | 4 Mar 2026 |
| P-004379 | UK Health Security Agency Mr R complained UK Health Security Agency marked him as non-compliant when he was too unwell to provide contact tracing … |
UK Government | Not upheld | 28 Nov 2025 |