Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005305 | South Devon Healthcare NHS Foundation Trust Mr M complains that Torbay and South Devon NHS Foundation Trust (Trust) declined to do a full continuing healthcare (CHC) … |
NHS in England | Closed | 27 Apr 2026 |
| P-005227 | Torbay and South Devon NHS Foundation Trust Miss R complains about aspects of her father's care in hospital in April and May 2023 including hydration, mouth care, … |
NHS in England | Upheld | 15 Apr 2026 |
| P-004694 | Torbay and South Devon NHS Foundation Trust Mr N complains the Trust did not properly respond to his complaint following his wife's death. |
NHS in England | Closed | 27 Jan 2026 |
| P-003326 | Torbay and South Devon NHS Foundation Trust Miss L complains about how long doctors took to diagnose her aunty’s stroke, about the placement of a nasogastric tube … |
NHS in England | Closed | 28 Feb 2025 |
| P-003279 | Torbay and South Devon NHS Foundation Trust Mrs L complains about the treatment given to her mother in November 2022. She says there was a delay in … |
NHS in England | Partly upheld | 31 Jan 2025 |
| P-003133 | Torbay and South Devon NHS Foundation Trust Mrs H says the district nurses failed to identify that her mother’s leg wound was infected and to escalate to … |
NHS in England | Closed | 18 Nov 2024 |
| P-003073 | Torbay and South Devon NHS Foundation Trust Mrs A complains about the Trust’s care and treatment of her father in May 2023. |
NHS in England | Closed | 31 Oct 2024 |
| P-002804 | Torbay and South Devon NHS Foundation Trust Mr E and Mrs O complain about the how the Trust managed their father’s withdrawal from alcohol during his admission. |
NHS in England | Upheld | 17 Jul 2024 |
| P-001541 | Torbay and South Devon NHS Foundation Trust Mrs T complains that the Trust incorrectly treated a problem to her left knee leading to a delay of 18 … |
NHS in England | Closed | 12 Sep 2022 |
| P-001471 | Torbay and South Devon NHS Foundation Trust Mr V complains about the Trust's handling of his complaint. |
NHS in England | Closed | 21 Jul 2022 |