Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005032 | The Royal Wolverhampton NHS Trust Mrs Q complains about the care her mother, Mrs J, received from the Trust. Mrs Q says the Trust unnecessarily … |
NHS in England | Closed | 16 Mar 2026 |
| P-004645 | The Royal Wolverhampton NHS Trust Ms H says that the Trust did not provide the appropriate care and treatment for her mother in January 2022. |
NHS in England | Partly upheld | 20 Jan 2026 |
| P-004540 | The Royal Wolverhampton NHS Trust Mrs U complains about the care and treatment her mother, Mrs O received at the Royal Wolverhampton NHS Trust between … |
NHS in England | Closed | 22 Dec 2025 |
| P-004443 | The Royal Wolverhampton NHS Trust Mr A complains the Trust gave his mother, Mrs A, penicillin from 15 May 2024 until her discharge from hospital … |
NHS in England | Closed | 9 Dec 2025 |
| P-004259 | The Royal Wolverhampton NHS Trust Miss N complains the Trust failed to tell her mother of a cancer diagnosis, and provide adequate pain relief. |
NHS in England | Upheld | 13 Nov 2025 |
| P-003771 | The Royal Wolverhampton NHS Trust Mr T complains about the care and treatment provided by the Trust prior to his mother's death in May 2024. … |
NHS in England | Closed | 21 Aug 2025 |
| P-003668 | The Royal Wolverhampton NHS Trust Mrs L complains the Trust failed to follow-up on her father’s cardiac care between September 2020 and May 2023. She … |
NHS in England | Partly upheld | 8 Jul 2025 |
| P-003508 | Black Country Healthcare NHS Foundation Trust Miss U complains about the way Black Country Healthcare NHS Foundation Trust and The Royal Wolverhampton NHS Trust managed her … |
NHS in England | Closed | 22 Apr 2025 |
| P-003323 | The Royal Wolverhampton NHS Trust Mrs O complains the Trust removed her from its waiting list without telling her. |
NHS in England | Closed | 13 Feb 2025 |
| P-003149 | The Royal Wolverhampton NHS Trust Miss A complains about the Trust’s care during her pregnancy, the birth and the medication given to her son when … |
NHS in England | Closed | 29 Nov 2024 |
| P-003136 | The Royal Wolverhampton NHS Trust Mr F complains the Trust wrongly told him he had cancer which required surgery. He also complains the Trust did … |
NHS in England | Closed | 20 Nov 2024 |
| P-002487 | The Royal Wolverhampton NHS Trust Mrs O complains the Trust unsafely discharged her mother when she was not well enough and did not give any … |
NHS in England | Closed | 31 Jan 2024 |
| P-002309 | The Royal Wolverhampton NHS Trust Miss K complains about the Trust's care after she gave birth in July 2022. |
NHS in England | Closed | 30 Nov 2023 |
| P-003894 | The Royal Wolverhampton NHS Trust Mr R complains about the Trust's care and treatment of his late wife from 2018. He says it did not … |
NHS in England | Closed | 30 Jun 2023 |
| P-001698 | The Royal Wolverhampton NHS Trust Mrs O complains the Trust did not manage her mother's iron deficiency anaemia properly. She also complains it did not … |
NHS in England | Partly upheld | 24 Jan 2023 |
| P-001502 | The Royal Wolverhampton NHS Trust Mr A complains about the care the Trust provided to his wife during an operation on her heart, following which … |
NHS in England | Closed | 31 Aug 2022 |
| P-001490 | The Royal Wolverhampton NHS Trust Mr N complains about the care provided to him by the Trust for the treatment of his glaucoma. |
NHS in England | Closed | 31 Aug 2022 |
| P-001509 | The Royal Wolverhampton NHS Trust Miss L complains about the care and treatment she and her son received from the Trust. She complains the doctor … |
NHS in England | Closed | 16 Aug 2022 |
| P-001516 | The Royal Wolverhampton NHS Trust Mrs I complains about the care her father received from the Trust after he was admitted to hospital. She says … |
NHS in England | Closed | 3 Aug 2022 |
| P-001338 | The Royal Wolverhampton NHS Trust Miss E complained about the maternity care and treatment she received from the Royal Wolverhampton NHS Trust during her labour … |
NHS in England | Upheld | 30 Mar 2022 |
| P-001319 | The Royal Wolverhampton NHS Trust Mrs A complained her late father contracted COVID-19 while admitted to the Royal Wolverhampton NHS Trust. She also complained about … |
NHS in England | Not upheld | 14 Feb 2022 |