Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005196 | The Princess Alexandra Hospital NHS Trust Ms B complains about the care provided to her father, Mr C, by The Princess Alexandra Hospital NHS Trust (the … |
NHS in England | Closed | 7 Apr 2026 |
| P-005089 | The Princess Alexandra Hospital NHS Trust Mr A complains, his mother, Mrs A, was left unaccompanied in the radiology recovery room following an X-ray. |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-004962 | The Princess Alexandra Hospital NHS Trust Mrs A complains about several aspects of the care and treatment provided to Mr B between 18 May and 3 … |
NHS in England | Upheld | 28 Feb 2026 |
| P-004803 | The Princess Alexandra Hospital NHS Trust Mrs R complains the Trust failed to assess her husband's capacity and give him antibiotics. |
NHS in England | Closed | 10 Feb 2026 |
| P-004439 | The Princess Alexandra Hospital NHS Trust Mr P complains the Trust failed to provide appropriate bed care, investigations and treatment and pain medication to his late … |
NHS in England | Closed | 5 Dec 2025 |
| P-003802 | The Princess Alexandra Hospital NHS Trust Mrs V complains the Trust failed to identify an abscess just below her knee. |
NHS in England | Closed | 4 Aug 2025 |
| P-003188 | The Princess Alexandra Hospital NHS Trust Mrs P complains about the care and treatment her father, Mr M, received from The Princess Alexandra Hospital NHS Trust … |
NHS in England | Partly upheld | 16 Dec 2024 |
| P-003069 | The Princess Alexandra Hospital NHS Trust Mrs W complains about the care her father received in hospital, poor communication before he died and the completion of … |
NHS in England | Closed | 9 Oct 2024 |
| P-003037 | The Princess Alexandra Hospital NHS Trust Mrs A complains the Trust ignored her concerns about the cannula not being properly in place, causing the contrast dye … |
NHS in England | Closed | 2 Oct 2024 |
| P-002587 | The Princess Alexandra Hospital NHS Trust Ms N complained the Trust’s decision to admit Mr R to hospital was unnecessary and it failed to take action … |
NHS in England | Partly upheld | 23 May 2024 |
| P-001984 | The Princess Alexandra Hospital NHS Trust Mr L complains about parts of the Trust's care and treatment from January to February 2022. He says its communication … |
NHS in England | Closed | 19 May 2023 |
| P-001886 | The Princess Alexandra Hospital NHS Trust Ms E complains the Trust failed to diagnose her with premature ovarian insufficiency or perimenopause and to start her on … |
NHS in England | Closed | 28 Mar 2023 |
| P-001867 | The Princess Alexandra Hospital NHS Trust Mrs E complains about the Trust's palliative care and treatment of her son in April 2021. She complains about its … |
NHS in England | Closed | 21 Mar 2023 |