Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005251 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs L complains about the care provided by the Trust, including inadequate information about surgical risks, delays in follow-up, dismissal … |
NHS in England | Closed | 20 Apr 2026 |
| P-005074 | County Durham and Darlington NHS Foundation Trust Miss A complains about the care and treatment she received for her lower back pain from County Durham and Darlington … |
NHS in England | Closed | 23 Mar 2026 |
| P-004884 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs K complains the Trust sent her home when she was in labour. She says the Trust should have taken … |
NHS in England | Closed | 23 Feb 2026 |
| P-004717 | The Newcastle Upon Tyne Hospitals NHS Foundation … | NHS in England | Closed | 28 Jan 2026 |
| P-004144 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr H is concerned about the care his father received from the Trust, specifically that CT scan findings were not … |
NHS in England | Closed | 13 Oct 2025 |
| P-004125 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr A says the Trust fitted his wife with a urinary catheter against her wishes in January 2023. He also … |
NHS in England | Closed | 7 Oct 2025 |
| P-004069 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs N complains about the care the Trust provided to her son in 2021. She says it made avoidable mistakes … |
NHS in England | Closed | 3 Sep 2025 |
| P-003705 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs A complains the Trust failed to identify a fracture in her left humerus bone. |
NHS in England | Closed | 16 Jul 2025 |
| P-003447 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr N complains about the Trust’s management of his mother’s care in February and March 2021. He says it denied … |
NHS in England | Closed | 13 Mar 2025 |
| P-003102 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr U complains staff at the Trust misdiagnosed his wife’s cancer as liver disease during her admission between 26 August … |
NHS in England | Closed | 27 Nov 2024 |
| P-002597 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs T complains the Trust delayed telling her sister she had a brain tumour which meant she was not able … |
NHS in England | Partly upheld | 29 May 2024 |
| P-003837 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr A complains about the service provided by the Trust after he was referred for severe post-traumatic stress disorder (PTSD). |
NHS in England | Closed | 3 Jul 2023 |
| P-001878 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs B complains the Trust did not prescribe a proton-pump-inhibitor from 2006 to 2018 to line her stomach while she … |
NHS in England | Closed | 21 Mar 2023 |
| P-001831 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr C complains the Trust delayed his spinal surgery twice and its communication was not good. He also complains about … |
NHS in England | Closed | 17 Nov 2022 |
| P-001622 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs L complains about aspects of the Trust's care and treatment after her colorectal surgery. She complains the Trust failed … |
NHS in England | Closed | 7 Nov 2022 |
| P-001590 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs D complains about the Trust and its care of her husband, Mr D, between September 2018 and October 2020. … |
NHS in England | Closed | 21 Oct 2022 |
| P-001237 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr O complained about a fall his wife had while being assisted at the Trust. |
NHS in England | Closed | 14 Dec 2021 |
| P-001167 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs L complains Trust A failed to diagnose her daughter’s ASD between January 2016 and December 2017. Mrs L also … |
NHS in England | Not upheld | 25 Oct 2021 |