Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004640 | The Hillingdon Hospitals NHS Foundation Trust Miss B complains about the care and treatment The Hillingdon Hospitals NHS Foundation Trust provided to her mother, Ms J, … |
NHS in England | Upheld | 19 Jan 2026 |
| P-003357 | The Hillingdon Hospitals NHS Foundation Trust Mrs A is complaining the Hillingdon Hospitals NHS Foundation Trust failed to identify a perineal tear following birth in July … |
NHS in England | Closed | 28 Feb 2025 |
| P-003345 | The Hillingdon Hospitals NHS Foundation Trust Mrs A complains Hillingdon Hospitals NHS Foundation Trust delayed hip replacement surgery and unnecessarily carried out a procedure, between November … |
NHS in England | Closed | 24 Feb 2025 |
| P-003263 | The Hillingdon Hospitals NHS Foundation Trust Mrs D complains about the surveillance and treatment regime of her husband’s bladder cancer. |
NHS in England | Closed | 27 Jan 2025 |
| P-003304 | The Hillingdon Hospitals NHS Foundation Trust Mr V complains the Trust delayed admitting his father on 29 August 2023, and did not perform a CT head … |
NHS in England | Not upheld | 14 Jan 2025 |
| P-002751 | The Hillingdon Hospitals NHS Foundation Trust Dr K complains about the care and treatment the Trust gave to his wife after she collapsed at home on … |
NHS in England | Upheld | 25 Jul 2024 |
| P-002815 | The Hillingdon Hospitals NHS Foundation Trust Mr C complains about the Trust’s care, treatment and communication during his mother’s admission in December 2022 to January 2023. |
NHS in England | Closed | 17 Jul 2024 |
| P-002719 | The Hillingdon Hospitals NHS Foundation Trust Mrs C complains Mr R’s pain was not managed or monitored appropriately and he missed regular doses of prescribed pain … |
NHS in England | Upheld | 24 Jun 2024 |
| P-002373 | The Hillingdon Hospitals NHS Foundation Trust Mr A complains about the Trust's care of his mother. He has concerns about its treatment plan and communication. |
NHS in England | Closed | 4 Dec 2023 |
| P-003817 | The Hillingdon Hospitals NHS Foundation Trust Miss F complains her mother fell out of bed while under the Trust's care. She says the Trust's complaint responses … |
NHS in England | Closed | 16 May 2023 |
| P-001843 | The Hillingdon Hospitals NHS Foundation Trust Miss I complains the Trust did not treat her fractured arm properly or arrange the right care. |
NHS in England | Closed | 30 Jan 2023 |
| P-001091 | The Hillingdon Hospitals NHS Foundation Trust Mrs I complained to us about the Trust missing signs of lung cancer. She also raised concerns that they did … |
NHS in England | Partly upheld | 18 Aug 2021 |