Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005116 | Home Office Mr B complains the Windrush Compensation Scheme's failed to award compensation under the homelessness category. The WCS refused to comply … |
UK Government | Closed | 26 Mar 2026 |
| P-001770 | The Adjudicator's Office Mr L complains the Adjudicator's Office did not consider the evidence he sent to it and that it sided with … |
UK Government | Closed | 24 Jan 2023 |
| P-001586 | The Adjudicator's Office Mr P complains that the AO has not appropriately considered the evidence he gave to it in relation to child … |
UK Government | Closed | 3 Aug 2022 |
| P-001481 | The Adjudicator's Office Ms K complained HMRC’s maladministration resulted in her not being eligible for the Self-Employment Income Support Scheme (SEISS) |
UK Government | Closed | 13 Jul 2022 |
| P-001360 | The Adjudicator's Office Mr and Mrs U complain that HMRC refused their application for the Self-employed Income Support Scheme grant. They also complain … |
UK Government | Not upheld | 29 Apr 2022 |
| P-001361 | HM Revenue & Customs Mr J complained that HMRC failed to consider his exceptional circumstances when it decided to not award him the Self-employment … |
UK Government | Upheld | 26 Apr 2022 |
| P-001133 | HM Revenue & Customs Mr W complained about HMRC's decision that he was not eligible for the Self-Employed Income Support Scheme in May 2020, … |
UK Government | Closed | 18 Oct 2021 |