Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004299 | Surrey and Sussex Healthcare NHS Trust Mr C says signs of cancer were missed on his partner Ms M's CT scans throughout 2022. When cancer was … |
NHS in England | Partly upheld | 20 Nov 2025 |
| P-003266 | Surrey and Sussex Healthcare NHS Trust Mr A complains about the care provided to his mother, Mrs B, by the Trust from 31 March to 20 … |
NHS in England | Partly upheld | 28 Jan 2025 |
| P-003032 | Surrey and Sussex Healthcare NHS Trust Mrs A complains about the Trust’s care and treatment between July 2022 and July 2023. Mrs A says she was … |
NHS in England | Closed | 9 Oct 2024 |
| P-002948 | Surrey and Sussex Healthcare NHS Trust Miss U complains about the care the Trust gave to her cousin. She says it did an inappropriate assessment, it … |
NHS in England | Partly upheld | 10 Sep 2024 |
| P-002748 | Surrey and Sussex Healthcare NHS Trust Mrs L complains the Trust incorrectly stopped medication to treat her mental health condition which led to a long hospital … |
NHS in England | Closed | 2 Jul 2024 |
| P-002648 | Surrey and Sussex Healthcare NHS Trust Dr O complains about parts of the Trust's care during her second pregnancy. She also complains about the time it … |
NHS in England | Upheld | 29 May 2024 |
| P-002460 | Surrey and Sussex Healthcare NHS Trust Ms I complains about the care and treatment her father had from the Trust between December 2021 and January 2022. |
NHS in England | Partly upheld | 8 Feb 2024 |
| P-001686 | Surrey and Sussex Healthcare NHS Trust Mr O complains the Trust did not properly assess his late wife and did not do a back scan in … |
NHS in England | Closed | 31 Oct 2022 |