Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004470 | Surrey and Borders Partnership NHS Foundation Tru… Mr C complained about the treatment the Trust gave his sister in 2020 with regard to inappropriate medication, inadequate risk … |
NHS in England | Partly upheld | 15 Dec 2025 |
| P-003967 | Surrey and Borders Partnership NHS Foundation Tru… Mrs E complains the Trust misdiagnosed her son's psychotic crisis and about the lack of assessment by a consultant. |
NHS in England | Closed | 29 Sep 2025 |
| P-002679 | Surrey and Borders Partnership NHS Foundation Tru… Mr N complains the Trust failed to diagnose his wife’s long standing mental health disorder when it admitted her in … |
NHS in England | Closed | 27 Jun 2024 |