Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005018 | Suffolk and North East Essex Integrated Care Board Mr L complains his GP declined a shared care agreement to prescribe hormones based on flawed advice given by West … |
NHS in England | Partly upheld | 10 Mar 2026 |
| P-004588 | Suffolk and North East Essex Integrated Care Board Mrs O complains the ICB decided not to reimburse unpaid care provided during the period September 2018 to December 2019. |
NHS in England | Closed | 8 Jan 2026 |
| P-001838 | Suffolk and North East Essex Integrated Care Board Mr O complains the ICB refused to award continuing healthcare funding (CHC) to his wife, Mrs O. He feels that … |
NHS in England | Closed | 16 Jan 2023 |