Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005053 | Student Loans Company (SLC) Ms Y was incorrectly awarded funding by SLC and had her funding withdrawn. She complains about the mistakes it made … |
UK Government | Upheld | 18 Mar 2026 |
| P-004980 | Student Loans Company (SLC) Miss Y complains about the length of time it took student loans company (SLC) to process her disabled student allowance … |
UK Government | Closed | 4 Mar 2026 |
| P-004928 | Student Loans Company (SLC) Ms W complains the SLC withdrew the financial support it awarded her and provided a poor service. |
UK Government | Not upheld | 26 Feb 2026 |
| P-004766 | Student Loans Company (SLC) Mrs R complains SLC decided she was unfit for the childcare grant and declined her appeal. |
UK Government | Closed | 2 Feb 2026 |
| P-004289 | Student Loans Company (SLC) Miss A complains about SLC and says it is has not accepted her childcare claims and subsequently stopped her student … |
UK Government | Closed | 17 Nov 2025 |
| P-003339 | Student Loans Company (SLC) Mr A complains to us about the actions of the SLC regarding his grant for the 2016/2017 academic year. |
UK Government | Closed | 4 Feb 2025 |
| P-002671 | Student Loans Company (SLC) Mrs R complains the SLC has not written off her loan, which was due to happen after she completed her … |
UK Government | Upheld | 26 Jun 2024 |
| P-002562 | Student Loans Company (SLC) Mr S complains the Student Loans Company decided he was not eligible for funding because he had not been 'ordinarily … |
UK Government | Closed | 28 Apr 2024 |
| P-002396 | Student Loans Company (SLC) Ms X complains that the Student Loans Company's communication was not good, it delayed approving her funding application and incorrectly … |
UK Government | Closed | 31 Jan 2024 |
| P-003848 | Student Loans Company Miss A complains about the Student Loan Company's handling of her application for a Higher Education Grant. |
UK Government | Closed | 26 Sep 2023 |
| P-002014 | Student Loans Company Mr A complains about the SLC's decision to remove him from the Repayment of Teacher Loans scheme. |
UK Government | Closed | 28 Jun 2023 |
| P-001951 | Student Loans Company Miss E complains about the SLC's process for being reimbursed for childcare costs and about how the Independent Assessor investigated … |
UK Government | Closed | 26 Apr 2023 |
| P-001910 | Student Loans Company Mr A complains SLC paid the first instalment of Miss A’s student loan into an incorrect bank account. Mr A … |
UK Government | Closed | 23 Mar 2023 |
| P-001915 | Student Loans Company Miss G complains SLC recorded her as having medical conditions she did not have which delayed her application for disabled … |
UK Government | Closed | 22 Mar 2023 |
| P-001860 | Student Loans Company Mr O complains the Student Loans Company refused to follow recommendations made by the Independent Assessor. Mr O also complains … |
UK Government | Closed | 14 Mar 2023 |
| P-001631 | Student Loans Company Ltd Mr L complains the SLC put misleading information online about how it calculates interest on unearned income. He also complains … |
UK Government | Closed | 9 Nov 2022 |
| P-001371 | The Student Loans Company Ms G complained the Student Loans Company provided contradictory and conflicting reasons for the refusal of her student loan application. … |
UK Government | Upheld | 28 Apr 2022 |