Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005313 | St George's University Hospitals NHS Foundation T… Mrs A complains the Trust planned a yearly treatment plan of zoledronate infusions without telling her about all the risks … |
NHS in England | Closed | 28 Apr 2026 |
| P-005160 | St George's University Hospitals NHS Foundation T… Mr O complains the Trust did not properly inform him of the risks and severe side effects of a stem … |
NHS in England | Closed | 30 Mar 2026 |
| P-004421 | St George's University Hospitals NHS Foundation T… Mr F is understandably concerned that St George’s University Hospitals NHS Trust did not discuss the risks of the penile … |
NHS in England | Partly upheld | 8 Dec 2025 |
| P-004206 | St George's University Hospitals NHS Foundation T… Mrs O complains about the care and treatment the Trust provided to her father, Mr I, in July 2022. |
NHS in England | Closed | 5 Nov 2025 |
| P-004127 | St George's University Hospitals NHS Foundation T… Ms X complained about the care provided to her father, Mr Y, following him being admitted to hospital with infected … |
NHS in England | Not upheld | 27 Oct 2025 |
| P-003758 | St George's University Hospitals NHS Foundation T… Mr G says the Trust failed to carry out appropriate investigations to diagnose his infant son and did not provide … |
NHS in England | Closed | 25 Aug 2025 |
| P-003618 | St George's University Hospitals NHS Foundation T… Mrs Y complains the Trust ignored her concerns and delayed identifying an infected wound on her husband’s heel. She also … |
NHS in England | Upheld | 26 Jun 2025 |
| P-003137 | St George's University Hospitals NHS Foundation T… Mrs A complains the Trust did not give her appropriate Total Parenteral Nutrition care between 2022 and 2023. |
NHS in England | Closed | 14 Nov 2024 |
| P-003012 | St George's University Hospitals NHS Foundation T… Miss P complains her mother should not have been admitted to hospital and that she received poor nursing care. She … |
NHS in England | Upheld | 23 Oct 2024 |
| P-002936 | St George's University Hospitals NHS Foundation T… Ms T complains about the changed approach to her partner's surgery, the consent gained as a result and the treatment … |
NHS in England | Not upheld | 19 Sep 2024 |
| P-001760 | St George's University Hospitals NHS Foundation T… Miss B complains the Trust should have allowed her mother, Mrs P, to come home to keep her safe from … |
NHS in England | Closed | 26 Jan 2023 |