Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004998 | An independent provider in the City of Bristol ar… Mrs E complains about the care and treatment a private ambulance company (contracted by South Western Ambulance Service NHS Foundation … |
NHS in England | Partly upheld | 6 Mar 2026 |
| P-004654 | South Western Ambulance Service NHS Foundation Tr… Mrs A complains that the Trust delayed sending an ambulance, did not understand the seriousness of the incident and prevented … |
NHS in England | Partly upheld | 21 Jan 2026 |
| P-004024 | South Western Ambulance Service NHS Foundation Tr… Mrs L complains on 1 March 2024, the Trust failed to provide appropriate care to her husband Mr L. She … |
NHS in England | Closed | 30 Sep 2025 |