Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005183 | NHS South West London Integrated Care Board Ms E complains about the ICB. She specifically complains ICB did not inform the family the meeting was an MDT, … |
NHS in England | Closed | 31 Mar 2026 |
| P-005040 | South West London Integrated Care Board Mrs X complains about how South West London Integrated Care Board have handled her daughter's claim for continuing healthcare funding. |
NHS in England | Closed | 17 Mar 2026 |
| P-004805 | NHS South West London Integrated Care Board Ms N complains about the Assisted Conception Treatment (ACT) Policy at the NHS South West London Integrated Care Board and … |
NHS in England | Closed | 10 Feb 2026 |
| P-004285 | South West London Integrated Care Board Miss I complains about South West London Integrated Care Board’s (ICB) decision to decline Miss I’s request for NHS funded … |
NHS in England | Closed | 21 Nov 2025 |
| P-003114 | South West London Integrated Care Board Mrs A says the ICB inappropriately allowed her brother to sign a tenancy agreement when he did not have capacity … |
NHS in England | Closed | 11 Nov 2024 |