Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005167 | South Tyneside and Sunderland NHS Foundation Trust Mr Q complains about the vascular surgery care and treatment his wife, Mrs Q, received from the Trust between 2022 … |
NHS in England | Closed | 31 Mar 2026 |
| P-004825 | South Tyneside and Sunderland NHS Foundation Trust | NHS in England | Closed | 12 Feb 2026 |
| P-004420 | South Tyneside and Sunderland NHS Foundation Trust Mr O complains about the care and treatment he received at a Trust. |
NHS in England | Partly upheld | 8 Dec 2025 |
| P-004139 | South Tyneside and Sunderland NHS Foundation Trust Mr N complains the Trust failed to obtain appropriate consent before administering a drug to his mother. |
NHS in England | Closed | 5 Oct 2025 |
| P-003813 | South Tyneside and Sunderland NHS Foundation Trust Mrs A complains the Trust failed to reintubate her husband. She also raises concerns about communication. |
NHS in England | Closed | 18 Aug 2025 |
| P-003667 | South Tyneside and Sunderland NHS Foundation Trust Mrs O complains that between 2017 and 2023 the Trust failed to inform her husband that his prostate cancer diagnosis … |
NHS in England | Closed | 14 Jul 2025 |
| P-003591 | South Tyneside and Sunderland NHS Foundation Trust Mrs A complains about the care provided to her sister, Ms B, by the Trust from 10 August to 14 … |
NHS in England | Closed | 29 Jun 2025 |
| P-003491 | South Tyneside and Sunderland NHS Foundation Trust Mrs A complains the Trust ignored her husband’s wish to be re-intubated and excluded her from any discussion about this. … |
NHS in England | Closed | 9 Apr 2025 |
| P-003295 | South Tyneside and Sunderland NHS Foundation Trust Miss U complains the Trust did not provide her mother with adequate hydration in October 2021. Miss U also complains … |
NHS in England | Upheld | 21 Jan 2025 |
| P-003019 | South Tyneside and Sunderland NHS Foundation Trust Mrs N complains the Trust’s emergency department did not take appropriate action when she presented with problems with a recently … |
NHS in England | Closed | 7 Oct 2024 |
| P-002994 | South Tyneside and Sunderland NHS Foundation Trust Mr F complains about the Trust’s decision to discharge his wife, Mrs F, without anticoagulant medication. |
NHS in England | Closed | 17 Sep 2024 |
| P-002688 | South Tyneside and Sunderland NHS Foundation Trust Mr I complains the Trust lacked care and compassion towards his partner and it did not clearly communicate to him … |
NHS in England | Closed | 3 Jun 2024 |
| P-002609 | South Tyneside and Sunderland NHS Foundation Trust Ms D complains about the Trust’s care of her father from December 2015 to 26 May 2021. She says Trust … |
NHS in England | Not upheld | 29 May 2024 |
| P-002616 | South Tyneside and Sunderland NHS Foundation Trust Mr A complains the Trust prescribed him a chemotherapy cream for longer than the recommended time and did not give … |
NHS in England | Closed | 15 May 2024 |
| P-002484 | South Tyneside and Sunderland NHS Foundation Trust Mrs W complains the Trust did not refer her son to a heart doctor when a scan in December 2020 … |
NHS in England | Closed | 16 Feb 2024 |
| P-001927 | South Tyneside and Sunderland NHS Foundation Trust Mrs O complains about the Trust's care and treatment of her father between December 2021 and January 2022. She also … |
NHS in England | Closed | 28 Apr 2023 |
| P-001933 | South Tyneside and Sunderland NHS Foundation Trust Miss D complains the Trust delayed giving her father medication and its nursing care was poor. She also says there … |
NHS in England | Closed | 20 Apr 2023 |
| P-001805 | South Tyneside and Sunderland NHS Foundation Trust Mr R complains that while his father was under the Trust's care, Trust staff went to his house and stole … |
NHS in England | Closed | 21 Feb 2023 |
| P-001844 | South Tyneside and Sunderland NHS Foundation Trust Ms E complains about the Trust's maternity ward saying it should have offered her a caesarean section. She also complains … |
NHS in England | Closed | 12 Dec 2022 |
| P-001452 | South Tyneside and Sunderland NHS Foundation Trust Mrs N complains that South Tyneside and Sunderland NHS Foundation Trust did not appropriately investigate her late husband's hip pain … |
NHS in England | Partly upheld | 27 Jul 2022 |
| P-001088 | South Tyneside and Sunderland NHS Foundation Trust Mrs T complains about the care and treatment the Trust gave her brother Mr A prior to and following his … |
NHS in England | Not upheld | 28 Jul 2021 |