Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004595 | South East London Integrated Care Board Mr I complains, on behalf of his mother Mrs I, about the ICB. He complains the ICB incorrectly returned a … |
NHS in England | Closed | 9 Jan 2026 |
| P-003545 | South East London Integrated Care Board Ms A complains the ICB declined her appeal for appropriate outpatient mental health therapy in March 2022 as it said … |
NHS in England | Closed | 7 May 2025 |
| P-003438 | South East London Integrated Care Board Ms K complains about the policy implemented by South East London ICB, previously Bromley CCG between 2017 and 2022. She … |
NHS in England | Closed | 28 Mar 2025 |
| P-003046 | South East London Integrated Care Board Miss R complains the ICB failed to diagnose her with attention deficit hyperactivity disorder (ADHD) in 2006. |
NHS in England | Closed | 28 Oct 2024 |
| P-001708 | South East London Integrated Care Board Mr O complains the ICB refused to agree to prescribe fentanyl lozenges to help him manage his ongoing back pain. |
NHS in England | Closed | 31 Jan 2023 |