Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005257 | South East Coast Ambulance Service NHS Foundation… Mr E complains that South East Coast Ambulance Service NHS Foundation Trust did not categorise his calls to the Trust … |
NHS in England | Closed | 20 Apr 2026 |
| P-005244 | South East Coast Ambulance Service NHS Foundation… In relation to the care and treatment given to her husband, Mrs N said the organisations did not warn of … |
NHS in England | Not upheld | 19 Apr 2026 |
| P-004542 | South East Coast Ambulance Service NHS Foundation… Mrs F complains paramedics from South East Coast Ambulance Service NHS Foundation Trust failed to take her to hospital for … |
NHS in England | Closed | 17 Dec 2025 |
| P-004372 | South East Coast Ambulance Service NHS Foundation… Miss E complains the Trust did not categorise her fathers 999 call correctly |
NHS in England | Closed | 28 Nov 2025 |
| P-004246 | South East Coast Ambulance Service NHS Foundation… Ms E complains about the service her aunt, Mrs F, received from the Trust following her calls to 999 about … |
NHS in England | Closed | 2 Oct 2025 |
| P-003973 | South East Coast Ambulance Service NHS Foundation… Mrs L complains about her interactions with the Trust on 21 and 22 May 2024. She complains that despite her … |
NHS in England | Closed | 23 Sep 2025 |
| P-003783 | South East Coast Ambulance Service NHS Foundation… Mrs V complains that on the 28 March 2023, the Ambulance Trust failed to dispatch an ambulance following a 999 … |
NHS in England | Closed | 20 Aug 2025 |
| P-003283 | South East Coast Ambulance Service NHS Foundation… Mr A complains about the care and service provided to his partner, Ms B, by the NHS Trust on 9 … |
NHS in England | Closed | 22 Jan 2025 |
| P-002363 | South East Coast Ambulance Service NHS Foundation… Mrs A complains the Trust left her on the floor without giving her any treatment on two separate visits and … |
NHS in England | Closed | 12 Dec 2023 |
| P-001224 | South East Coast Ambulance Service NHS Foundation… Ms E complained that the South East Coast Ambulance Service NHS Foundation Trust and Dartford and Gravesham NHS Trust failed … |
NHS in England | Upheld | 10 Dec 2021 |