Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005300 | Taunton and Somerset NHS Foundation Trust Ms B complains Taunton and Somerset NHS Foundation Trust failed to get her consent to touch a groin abscess when … |
NHS in England | Closed | 27 Apr 2026 |
| P-004716 | Somerset NHS Foundation Trust Mr X complains about the standard of care provided to his late father when he was an inpatient at the … |
NHS in England | Upheld | 28 Jan 2026 |
| P-003713 | Somerset NHS Foundation Trust Mr I complains about the Trust's decision to reject a referral for an adult ADHD assessment. He also complains about … |
NHS in England | Upheld | 6 Jul 2025 |
| P-003523 | Taunton and Somerset NHS Foundation Trust Mrs A complains the Trust inappropriately catheterised her late husband without his consent in February 2018. |
NHS in England | Closed | 29 Apr 2025 |
| P-003513 | Somerset NHS Foundation Trust Mrs U complains the Trust told her about the outcome of her surgery in an insensitive way and that it … |
NHS in England | Closed | 27 Apr 2025 |
| P-002737 | Somerset NHS Foundation Trust Miss X complains Somerset NHS Foundation Trust did not tell her it was raising a safeguarding concern which led to … |
NHS in England | Closed | 11 Jun 2024 |
| P-002578 | Somerset NHS Foundation Trust Mr A complains the Trust caused him injury and long term incontinence by aggressively inserting a catheter in May 2021. |
NHS in England | Closed | 23 Apr 2024 |
| P-002030 | Somerset NHS Foundation Trust Mrs E complains the Trust should have admitted her father under Section 3 of the Mental Health Act. She also … |
NHS in England | Closed | 27 Jun 2023 |
| P-003282 | Somerset NHS Foundation Trust Mrs L complained the Trust did not use a consent procedure before her breast biopsy. She complained something went wrong … |
NHS in England | Partly upheld | 28 Apr 2023 |
| P-001069 | Taunton and Somerset NHS Foundation Trust Mr O complains the Trust gave him a ‘false negative’ diagnosis of emphysema. He complains that following a computerised tomography … |
NHS in England | Not upheld | 27 May 2021 |