Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004873 | Shrewsbury and Telford Hospital NHS Trust Mr A complains about the care his mother, received at the Trust between July and August 2022. He says she … |
NHS in England | Not upheld | 23 Feb 2026 |
| P-004788 | Shrewsbury and Telford Hospital NHS Trust Ms X complains about the care and treatment the Trust provided to her mother following her admission in September 2022. |
NHS in England | Closed | 9 Feb 2026 |
| P-004407 | Shrewsbury and Telford Hospital NHS Trust Miss X complains about the care and treatment she received by the Trust. She says she was not given any … |
NHS in England | Closed | 28 Nov 2025 |
| P-004134 | Shrewsbury and Telford Hospital NHS Trust Mrs A complains about the Trust’s decision not to admit her mother to hospital, its prescribing decisions and its communication. |
NHS in England | Closed | 28 Oct 2025 |
| P-003653 | Shrewsbury and Telford Hospital NHS Trust Mrs B complains about the care and treatment provided to her late niece, Miss F, on 15 and 16 February … |
NHS in England | Upheld | 30 Jun 2025 |
| P-002841 | Shrewsbury and Telford Hospital NHS Trust Mr W complains the Trust did not appropriately treat his wife for food poisoning before her death. |
NHS in England | Partly upheld | 11 Aug 2024 |
| P-002551 | Shrewsbury and Telford Hospital NHS Trust Mrs A complains the Trust should have checked the fitting of her hinged brace before she left the fracture clinic … |
NHS in England | Closed | 25 Apr 2024 |
| P-001790 | Shrewsbury and Telford Hospital NHS Trust Mrs R complains about the care her sister received from the Trust. Mrs R is unhappy that the Trust downgraded … |
NHS in England | Closed | 6 Feb 2023 |