Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005237 | Sandwell and West Birmingham Hospitals NHS Trust Miss A complains about aspects of the care and treatment her fiancé, Mr B, received from the Trust during an … |
NHS in England | Closed | 16 Apr 2026 |
| P-005210 | Sandwell and West Birmingham Hospitals NHS Trust Mrs X complains that when she gave birth to her son in early 2021, the Trust abused her vulnerability and … |
NHS in England | Closed | 3 Mar 2026 |
| P-004971 | Sandwell and West Birmingham Hospitals NHS Trust Mrs A complains the Trust used her vulnerability to hide from her evidence of a deceased twin when giving birth … |
NHS in England | Closed | 3 Mar 2026 |
| P-004916 | Sandwell and West Birmingham Hospitals NHS Trust Mr A complains about the impact of the failure to identify complications in his sons development on the antenatal scans … |
NHS in England | Partly upheld | 25 Feb 2026 |
| P-004367 | Sandwell and West Birmingham Hospitals NHS Trust Mrs D complains whilst she was giving birth, the obstetrician continued despite struggling to use forceps, then failed to properly … |
NHS in England | Closed | 28 Nov 2025 |
| P-004070 | Sandwell and West Birmingham Hospitals NHS Trust Mrs D complains about the care and treatment her brother, Mr A, received from the Trust in late 2021/early 2022. … |
NHS in England | Partly upheld | 3 Sep 2025 |
| P-003659 | Sandwell and West Birmingham Hospitals NHS Trust Ms C complains about her mother's care and treatment when she was admitted to hospital in March 2023. She complains … |
NHS in England | Upheld | 21 Jul 2025 |
| P-003556 | Sandwell and West Birmingham Hospitals NHS Trust Miss O complains about the care and treatment she received from the Trust during her pregnancy between 6 October to … |
NHS in England | Closed | 11 May 2025 |
| P-003555 | Sandwell and West Birmingham Hospitals NHS Trust Mrs A complains about various issues relating to the care clinicians at a hospital gave to her husband in the … |
NHS in England | Closed | 8 May 2025 |
| P-003443 | Sandwell and West Birmingham Hospitals NHS Trust Mrs A complains that in October 2022 the Trust gave confusing information about her husband’s diagnosis, did not drain his … |
NHS in England | Closed | 28 Mar 2025 |
| P-003379 | Sandwell and West Birmingham Hospitals NHS Trust Mrs E complains about how clinicians treated her father during an admission to hospital. She believes they made an incorrect … |
NHS in England | Not upheld | 24 Feb 2025 |
| P-002980 | Sandwell and West Birmingham Hospitals NHS Trust Mr K complains that in December 2022 staff moved his mother from a side room to a bed on a … |
NHS in England | Closed | 26 Sep 2024 |
| P-002859 | Sandwell and West Birmingham Hospitals NHS Trust Mr G complains the Trust discharged his father when he was not fit, the therapy given was not suitable and … |
NHS in England | Not upheld | 29 Aug 2024 |
| P-002530 | Sandwell and West Birmingham Hospitals NHS Trust Mrs R complains about the care and treatment her son had when he was admitted in January 2022. She says … |
NHS in England | Upheld | 22 Apr 2024 |
| P-002526 | Sandwell and West Birmingham Hospitals NHS Trust Mr A complains about the care and treatment doctors gave to his brother in the last few days of his … |
NHS in England | Closed | 11 Mar 2024 |
| P-002450 | Sandwell and West Birmingham Hospitals NHS Trust Ms A complains on behalf of her mother, Mrs R, about the nursing care she received on the Trust’s stroke … |
NHS in England | Closed | 29 Feb 2024 |
| P-001890 | Sandwell and West Birmingham Hospitals NHS Trust Mr R complains the Trust did not give his father appropriate pureed food when he was an inpatient between August … |
NHS in England | Closed | 21 Mar 2023 |
| P-001467 | Sandwell and West Birmingham Hospitals NHS Trust Mr H complains about the treatment his mother received from West Midlands Ambulance Service University NHS Foundation Trust when they … |
NHS in England | Closed | 29 Jul 2022 |