Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005297 | Rural Payments Agency Mr A complains on behalf of Mr B that the RPA provided incorrect advice to Mr B in June 2024 … |
UK Government | Closed | 27 Apr 2026 |
| P-004947 | Rural Payments Agency Miss O complains on behalf of Mr A that the Rural Payments Agency (RPA) unfairly refused to progress his Countryside … |
UK Government | Closed | 27 Feb 2026 |
| P-004287 | Rural Payments Agency Mr I complains he was given misleading advice by the RPA when he was trying to claim for farming subsidies. |
UK Government | Closed | 20 Nov 2025 |
| P-003708 | Rural Payments Agency Mr E complains on behalf of four companies about the service they received from the Rural Payments Agency. |
UK Government | Closed | 1 Jul 2025 |
| P-002458 | Rural Payments Agency Mrs D complains that failings by the Rural Payments Agency prevented her brother from submitting his claim for the Basic … |
UK Government | Closed | 20 Feb 2024 |
| P-002261 | Rural Payments Agency Mr S complains the Agency did not tell him he had not submitted his Countryside Stewardship Scheme revenue claim successfully … |
UK Government | Closed | 31 Oct 2023 |
| P-001855 | Rural Payments Agency Mr K complains he was given incorrect advice which led him to include ineligible parts of his land in an … |
UK Government | Upheld | 21 Mar 2023 |
| P-001412 | Rural Payments Agency Mr D complained the Rural Payments Agency failed to remove his Basic Payment Scheme entitlements from its system after his … |
UK Government | Upheld | 6 Jun 2022 |
| P-001307 | Rural Payments Agency Mr E complains the Rural Payments Agency took too long to explain why his 2015 and 2016 applications for the … |
UK Government | Closed | 23 Feb 2022 |