Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004990 | Royal Surrey NHS Foundation Trust Ms M complains about two trusts delaying diagnosing, investigating and treating her partner's cancer. |
NHS in England | Closed | 5 Mar 2026 |
| P-004925 | Royal Surrey NHS Foundation Trust Mrs F complains the Royal Surrey NHS Foundation Trust mismanaged her diagnoses, cancelled a procedure to investigate her symptoms, and … |
NHS in England | Partly upheld | 26 Feb 2026 |
| P-004410 | Royal Surrey NHS Foundation Trust Mrs L complains about complications and failings in care following a procedure the Trust carried out on her in April … |
NHS in England | Not upheld | 28 Nov 2025 |