Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005020 | Royal Free London NHS Foundation Trust Mr L complains that in May 2024 the Trust did not provide the right ear plugs for an MRI scan. … |
NHS in England | Closed | 11 Mar 2026 |
| P-004972 | Royal Free London NHS Foundation Trust Mr A complains that between December 2021 - August 2022, the Trust delayed in actioning a referral for an ultrasound … |
NHS in England | Closed | 3 Mar 2026 |
| P-004644 | Royal Free London NHS Foundation Trust Miss A complains about how Moorfields Eye Hospital NHS Foundation Trust transferred her care from its oncology department to Royal … |
NHS in England | Partly upheld | 20 Jan 2026 |
| P-004320 | Royal Free London NHS Foundation Trust Mr F complains that the Trust rejected the referral it received for him to have revision of his private cosmetic … |
NHS in England | Closed | 24 Nov 2025 |
| P-004153 | Royal Free London NHS Foundation Trust Mrs B complains about the Trust’s management of her mother’s abdominal pain in July 2023. |
NHS in England | Partly upheld | 20 Oct 2025 |
| P-004015 | Royal Free London NHS Foundation Trust Ms X complains about the care and treatment provided to her husband by an NHS Trust. |
NHS in England | Partly upheld | 28 Sep 2025 |
| P-003757 | Royal Free London NHS Foundation Trust Ms O complains about aspects of the care and treatment the Trust provided to her mother, Mrs O, during her … |
NHS in England | Closed | 1 Aug 2025 |
| P-003590 | Royal Free London NHS Foundation Trust Mr W attended a clinic for a blood transfusion. His wife complains about the care he received following a transfusion … |
NHS in England | Closed | 1 Jun 2025 |
| P-003338 | Royal Free London NHS Foundation Trust Mrs H complains there were large delays between her son’s ear, nose and throat (ENT) appointments and audiologist appointments. She … |
NHS in England | Closed | 27 Feb 2025 |
| P-003358 | Royal Free London NHS Foundation Trust Mrs A complains about aspects of the care and treatment that her mother received from Royal Free London NHS Foundation … |
NHS in England | Not upheld | 11 Feb 2025 |
| P-003258 | Royal Free London NHS Foundation Trust Mr K complained about the care his mother received from her GP Practice and the Trust in the last weeks … |
NHS in England | Closed | 10 Dec 2024 |
| P-002627 | Royal Free London NHS Foundation Trust Ms B complains the Trust injured her aunt's leg during a routine dialysis appointment and did not treat this as … |
NHS in England | Upheld | 30 May 2024 |
| P-002481 | Royal Free London NHS Foundation Trust Miss R complains that the Trust failed to resuscitate her newborn son. |
NHS in England | Closed | 22 Feb 2024 |
| P-003910 | Royal Free London NHS Foundation Trust Mr I complains about the Trust's care and treatment of his daughter from April 2021 until her sad death in … |
NHS in England | Closed | 26 Jul 2023 |
| P-002045 | Royal Free London NHS Foundation Trust Mr O complains the Trust removed four teeth in August 2017 and he experienced ongoing pain after this. He says … |
NHS in England | Closed | 30 Jun 2023 |
| P-001815 | Royal Free London NHS Foundation Trust Mrs B complains the Trust did not identify signs of kidney cancer during tests in March 2018 and this led … |
NHS in England | Closed | 28 Feb 2023 |
| P-001396 | Royal Free London NHS Foundation Trust Mrs U complains that in December 2020, the Royal Free London NHS Foundation Trust would not provide her mother with … |
NHS in England | Closed | 19 May 2022 |
| P-001392 | Royal Free London NHS Foundation Trust Mrs E complains the Trust gave her late husband, Mr E, a stronger dose of chemotherapy medication than was required … |
NHS in England | Upheld | 12 May 2022 |
| P-001353 | Royal Free London NHS Foundation Trust Miss G complained the Trust failed to provide enough information about her mother's diagnoses and did not supply any equipment … |
NHS in England | Closed | 29 Apr 2022 |
| P-001348 | Royal Free London NHS Foundation Trust Miss A complained about the kidney, sepsis, and cardiac care and treatment provided to her father by the Royal Free … |
NHS in England | Not upheld | 2 Mar 2022 |
| P-001220 | Royal Free London NHS Foundation Trust Mrs G and Mr G complain about the inadequate care and treatment the Trust provided to their late mother and … |
NHS in England | Partly upheld | 27 Oct 2021 |
| P-001061 | Royal Free London NHS Foundation Trust Mr E complains that during 4 visits to the Emergency Department (ED), staff failed to identify and treat the cause … |
NHS in England | Partly upheld | 9 Apr 2021 |