Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005013 | Royal Devon University Healthcare NHS Foundation … Mrs A complains the Trust did not assess her father properly and should not have allowed him to eat solid … |
NHS in England | Closed | 10 Mar 2026 |
| P-004683 | Royal Devon University Healthcare NHS Foundation … Mrs S states a senior spinal fellow (SSF) at Royal Devon University Healthcare NHS Foundation Trust did not consider all … |
NHS in England | Closed | 26 Jan 2026 |
| P-004450 | Royal Devon University Healthcare NHS Foundation … Mr B complains the Trust inappropriately changed a planned anaesthetic when it attempted to insert a suprapubic catheter in December … |
NHS in England | Partly upheld | 10 Dec 2025 |
| P-004412 | Royal Devon University Healthcare NHS Foundation … Mrs A complains about a Trust in the Devon area (the Trust). She says the Trust incorrectly charged her mother … |
NHS in England | Closed | 3 Dec 2025 |
| P-004353 | Royal Devon University Healthcare NHS Foundation … Ms H complains about the treatment she received from staff at Royal Devon University Healthcare NHS Foundation Trust (the Trust) … |
NHS in England | Closed | 27 Nov 2025 |
| P-004304 | Royal Devon University Healthcare NHS Foundation … Mrs K complains about the Trust's management of her husband's pain relief and swallow, and its delay in diagnosing and … |
NHS in England | Partly upheld | 20 Nov 2025 |
| P-003648 | Royal Devon University Healthcare NHS Foundation … Mr A has suffered symptoms of his hypothyroidism and believes he has not had support for the level of monitoring … |
NHS in England | Closed | 30 Jul 2025 |
| P-003320 | Royal Devon University Healthcare NHS Foundation … Mrs A complains the Trust delayed giving her daughter antibiotics for an infection after she had had an operation. |
NHS in England | Closed | 19 Feb 2025 |
| P-003297 | Royal Devon University Healthcare NHS Foundation … Mrs E complains the Trust did not give her information about her son’s condition, discharged him when he was not … |
NHS in England | Partly upheld | 9 Jan 2025 |
| P-003010 | Royal Devon University Healthcare NHS Foundation … Mr E complains that in December 2022 the cardiology team failed to review him and discharged him inappropriately. He says … |
NHS in England | Closed | 14 Oct 2024 |
| P-002991 | Royal Devon University Healthcare NHS Foundation … Mr O complains the Trust did not do anything to treat his back pain and it unfairly labelled him as … |
NHS in England | Closed | 18 Sep 2024 |
| P-002971 | Royal Devon University Healthcare NHS Foundation … Mrs I complains about aspects of the service and treatment her mother received from the Trust between January and March … |
NHS in England | Closed | 13 Sep 2024 |
| P-002856 | Royal Devon University Healthcare NHS Foundation … Mrs O complains Royal Devon University Healthcare NHS Foundation Trust failed to do appropriate investigations and attempted to wrongly discharge … |
NHS in England | Closed | 27 Aug 2024 |
| P-002760 | Royal Devon University Healthcare NHS Foundation … Mr R complains that during a hospital admission the Trust left his father in unclean bed sheets, gave him cold … |
NHS in England | Closed | 24 Jul 2024 |
| P-002632 | Royal Devon University Healthcare NHS Foundation … Mr H complains on behalf of his grandson that the paediatrician did not appropriately manage his medication and there was … |
NHS in England | Closed | 8 May 2024 |
| P-002541 | Royal Devon University Healthcare NHS Foundation … Ms V complains the Trust did not properly assess her in A&E and did not provide follow-up or safety netting … |
NHS in England | Upheld | 29 Apr 2024 |
| P-002370 | Royal Devon University Healthcare NHS Foundation … Mrs N complains the Trust delayed doing a double hip replacement in 2020 because the physiotherapist incorrectly referred her for … |
NHS in England | Not upheld | 8 Dec 2023 |
| P-001972 | Royal Devon University Healthcare NHS Foundation … Ms D complains about the Trust's prescription for her acne rosacea. |
NHS in England | Closed | 4 Apr 2023 |