Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005216 | Royal Cornwall Hospitals NHS Trust Ms A complains the Trust failed to monitor her brother's implantable cardioverter defibrillator (ICD). |
NHS in England | Closed | 13 Apr 2026 |
| P-004746 | Royal Cornwall Hospitals NHS Trust Mrs R complains about aspects of maternity care provided by the Trust to her between 2 December and 9 December … |
NHS in England | Upheld | 30 Jan 2026 |
| P-004591 | Royal Cornwall Hospitals NHS Trust Mr E complains about a range of issues relating to the care and treatment two different hospital trusts gave to … |
NHS in England | Closed | 8 Jan 2026 |
| P-003606 | Royal Cornwall Hospitals NHS Trust Mrs N complains that the Trust did not manage the treatment of her fracture correctly and failed to act on … |
NHS in England | Closed | 11 Jun 2025 |
| P-003587 | Royal Cornwall Hospitals NHS Trust Mrs B complains the Trust discharged her husband even though he had a fever and temperature and was unable to … |
NHS in England | Closed | 1 Jun 2025 |
| P-003217 | Royal Cornwall Hospitals NHS Trust Mr B complains the Trust failed to identify and repair a hernia during his surgery in February 2024. |
NHS in England | Closed | 13 Dec 2024 |
| P-003065 | Royal Cornwall Hospitals NHS Trust Mrs E complains the Trust failed to provide her mother with appropriate nutrition, oral care and delirium treatment between December … |
NHS in England | Closed | 24 Oct 2024 |
| P-002331 | Royal Cornwall Hospitals NHS Trust Mrs C complains the Trust cancelled her hip replacement operation several times between May 2022 and March 2023. |
NHS in England | Closed | 5 Dec 2023 |
| P-002252 | Royal Cornwall Hospitals NHS Trust Mr D complains the Trust discharged his wife in December 2022 after incorrectly telling her she did not have a … |
NHS in England | Closed | 17 Oct 2023 |
| P-001259 | Royal Cornwall Hospitals NHS Trust Mr D complained the Royal Cornwall Hospitals NHS Trust failed to identify that he had spinal cord compression in May … |
NHS in England | Closed | 31 Jan 2022 |