Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005099 | Prisons and Probation Ombudsman Mr K complains the Prisons and Probation Ombudsman (PPO) failed to properly investigate his complaint. |
UK Government | Closed | 25 Mar 2026 |
| P-005005 | Prisons and Probation Ombudsman Mr D complains about how PPO investigated and addressed his complaint regarding a loss of his property. |
UK Government | Closed | 9 Mar 2026 |
| P-004524 | Prisons and Probation Ombudsman Mr D complains about the treatment he received whilst in prison from HM Prison and Probation Service staff. He also … |
UK Government | Closed | 19 Dec 2025 |
| P-003486 | Prisons and Probation Ombudsman Mr S complains about the investigation carried out by the Prisons and Probation Ombudsman (PPO) regarding missing property. He says … |
UK Government | Closed | 13 Apr 2025 |