Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005221 | Office of the Public Guardian Mr G complains about the service he received from OPG August 2023 and November 2025. Specifically, he says OPG: • … |
UK Government | Closed | 14 Apr 2026 |
| P-004449 | Office of the Public Guardian Mr D complains OPG failed to investigate the conduct of his friend's PFA attorneys between September 2024 and March 2025 … |
UK Government | Closed | 10 Dec 2025 |
| P-002822 | Office of the Public Guardian Mr O complains the Office of the Public Guardian took too long to process his Lasting Power of Attorney application. |
UK Government | Closed | 25 Jul 2024 |
| P-002503 | Office of the Public Guardian Mr O and Ms O complain that the OPG accepted as valid a Deed of Revocation which they say their … |
UK Government | Closed | 28 Mar 2024 |
| P-001775 | Office of the Public Guardian Mrs N complains the Office of the Public Guardian failed to properly investigate her allegations about how her father's partner … |
UK Government | Closed | 27 Feb 2023 |
| P-001399 | Office of the Public Guardian Mr A complains that the Office of the Public Guardian conducted an overly long investigation into his actions as his … |
UK Government | Closed | 25 May 2022 |
| P-001143 | Office of the Public Guardian Miss E complains that the Office of the Public Guardian provided her with incorrect information regarding her mother’s attorneys. She … |
UK Government | Closed | 26 Oct 2021 |