Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004922 | Office of Gas and Electricity Markets (Ofgem) Mr C complains Ofgem refused his application for a Boiler Upgrade Scheme (BUS) on 15 October 2024. |
UK Government | Closed | 26 Feb 2026 |
| P-004911 | Office of Gas and Electricity Markets (Ofgem) Mrs X complains that, following a site audit, Ofgem revoked her DRHI accreditation on the grounds that the air source … |
UK Government | Closed | 25 Feb 2026 |
| P-004632 | Office of Gas and Electricity Markets (Ofgem) Mr O complains that boiler installers were not given sufficient notice of changes to the regulations of the Boiler Upgrade … |
UK Government | Closed | 19 Jan 2026 |
| P-004548 | Office of Gas and Electricity Markets (Ofgem) Mr O complains that in May 2025, Office of Gas and Electricity Markets (Ofgem) revoked his access to the renewable … |
UK Government | Closed | 23 Dec 2025 |
| P-004380 | Office of Gas and Electricity Markets (Ofgem) Mr L complains that Ofgem wrongly rejected his application for a Boiler Upgrade Scheme voucher. |
UK Government | Closed | 1 Dec 2025 |
| P-004349 | Office of Gas and Electricity Markets (Ofgem) Mr X complains that, following the outcome of a site audit, he was informed by Ofgem that he was being … |
UK Government | Closed | 27 Nov 2025 |
| P-003439 | Office of Gas and Electricity Markets (Ofgem) Mrs E complains about Ofgem’s decision to revoke her Domestic Renewable Heat Incentive accreditation. |
UK Government | Closed | 19 Mar 2025 |
| P-003290 | Office of Gas and Electricity Markets (Ofgem) Mr A complains about Ofgem’s decision to stop making payments after he joined the Domestic Renewable Heat Incentive (DRHI). He … |
UK Government | Closed | 9 Jan 2025 |
| P-002429 | Office of Gas and Electricity Markets (OFGEM) Mr P complains about Ofgem’s decision to withdraw his eligibility to the Domestic Renewable Heat Incentive scheme. |
UK Government | Closed | 31 Jan 2024 |
| P-003861 | Office of Gas and Electricity Markets Mrs O complains about how Ofgem handled her company's application for the Tariff Guarantee (TG) under the Non-Domestic Renewable Heat … |
UK Government | Closed | 22 Sep 2023 |
| P-002029 | Office of Gas and Electricity Markets Mrs J complains Ofgem asked her to pay back domestic renewable heat incentive payments because she used fuel which was … |
UK Government | Closed | 19 Jun 2023 |
| P-001657 | Office of Gas and Electricity Markets Mr E complains about the refusal of his Non-Domestic Renewable Heat Incentive Scheme application. |
UK Government | Closed | 21 Dec 2022 |
| P-001474 | Office of Gas and Electricity Markets Mr A complains that OFGEM did not apply its guidance on the closure of the Feed-In Tariff (FIT) scheme in … |
UK Government | Closed | 7 Jul 2022 |
| P-001107 | Office of Gas and Electricity Markets (OFGEM) Mr O complained about Ofgem's decision to cancel payments to him under the Renewable Heat Incentive scheme between April and … |
UK Government | Closed | 16 Sep 2021 |