Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005246 | Nottingham University Hospitals NHS Trust Mr E complains about the care and treatment the Trust provided to him between December 2023 and July 2024 following … |
NHS in England | Closed | 19 Apr 2026 |
| P-005206 | Nottingham University Hospitals NHS Trust Miss B complains about the Trust’s management of her father’s condition between January to May 2024 and that it did … |
NHS in England | Closed | 8 Apr 2026 |
| P-004830 | Nottingham University Hospitals NHS Trust Mrs H complains about aspects of care and treatment the Trust provided to her late husband, Mr H, relating to … |
NHS in England | Closed | 13 Feb 2026 |
| P-004625 | Nottingham University Hospitals NHS Trust Mrs L complains the Trust failed to diagnose her mother, Mrs D’s myeloma and amyloidosis. |
NHS in England | Not upheld | 16 Jan 2026 |
| P-004584 | Nottingham University Hospitals NHS Trust Mrs E complains the Trust failed to operate on her colloid cyst. She also complains about the way the Trust … |
NHS in England | Upheld | 7 Jan 2026 |
| P-004481 | Nottingham University Hospitals NHS Trust Mr X brings his complaint to us regarding his partner's care and treatment outside our time limit. |
NHS in England | Closed | 16 Dec 2025 |
| P-003745 | Nottingham University Hospitals NHS Trust Mr A complains about the care two Trusts provided his grandson in 2023. He complains that both organisations failed to … |
NHS in England | Closed | 25 Aug 2025 |
| P-003694 | Nottingham University Hospitals NHS Trust Mrs B complains the Trust failed to identify her severely disabled son, P, had a serious abdominal condition until it … |
NHS in England | Upheld | 30 Jul 2025 |
| P-003620 | Nottingham University Hospitals NHS Trust Mr F complains about the care and treatment provided to his aunt in August 2022. He says the Trust failed … |
NHS in England | Not upheld | 25 Jun 2025 |
| P-003576 | Nottingham University Hospitals NHS Trust Mr B complains the Trust sent his wife home with a brain aneurysm. He also says his wife was wrongly … |
NHS in England | Closed | 28 May 2025 |
| P-003413 | Nottingham University Hospitals NHS Trust Miss T complains the Trust failed to monitor, investigate and treat her father’s symptoms and did not give him a … |
NHS in England | Closed | 30 Mar 2025 |
| P-003353 | Nottingham University Hospitals NHS Trust Mr L complains Nottingham University Hospitals NHS Trust gave his father chemotherapy without assessing if he was well enough for … |
NHS in England | Partly upheld | 28 Feb 2025 |
| P-003381 | Nottingham University Hospitals NHS Trust Mrs Q complains about her husband's care and treatment between September 2023 and January 2024. She complains there were delays … |
NHS in England | Closed | 14 Feb 2025 |
| P-003050 | Nottingham University Hospitals NHS Trust Mr O complains Nottingham University Hospitals NHS Trust unreasonably delayed a sleep study for his son for four weeks between … |
NHS in England | Closed | 3 Oct 2024 |
| P-002919 | Nottingham University Hospitals NHS Trust Ms R complains about the care the Trust’s provided to her son who was suffering from a rare type cancer … |
NHS in England | Partly upheld | 25 Sep 2024 |
| P-002667 | Nottingham University Hospitals NHS Trust Miss I complains about the way the Trust performed surgery in February 2023, that there was a delay in diagnosing … |
NHS in England | Not upheld | 26 Jun 2024 |
| P-002344 | Nottingham University Hospitals NHS Trust Professor G complains about the care and treatment given to her mother. She complains there was a lack of face-to-face … |
NHS in England | Closed | 13 Dec 2023 |
| P-002314 | Nottingham University Hospitals NHS Trust Mr O complains the Trust did not operate on his knee during July to November 2021 when his skin was … |
NHS in England | Closed | 16 Nov 2023 |
| P-003866 | Nottingham University Hospitals NHS Trust Mr F complains the Trust failed to identify that his wife’s cancer had returned, despite her having five separate admissions … |
NHS in England | Closed | 25 Sep 2023 |
| P-003877 | Nottingham University Hospitals NHS Trust Ms T complains the Trust would not let the family support her mother in hospital and it did not have … |
NHS in England | Partly upheld | 27 Jul 2023 |
| P-002038 | Nottingham University Hospitals NHS Trust Mrs G was admitted to hospital because she was vomiting due to her gastric band being too tight. She complains … |
NHS in England | Closed | 12 Jun 2023 |
| P-001429 | Nottingham University Hospitals NHS Trust Mr H complained about the care and treatment he received from the Trust on 13 September 2018 after he was … |
NHS in England | Closed | 29 Jun 2022 |
| P-001354 | Nottingham University Hospitals NHS Trust Mrs O complained Nottingham University Hospitals NHS Trust failed to diagnose or treat her endometriosis when it was first identified … |
NHS in England | Closed | 14 Apr 2022 |