Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005036 | Northampton General Hospital NHS Trust Mr O complains about the Trust's management and communication surrounding his known cyst throughout an annual surveillance observation plan. He … |
NHS in England | Closed | 16 Mar 2026 |
| P-004906 | Northampton General Hospital NHS Trust Mrs B complains about aspects of care and treatment she received from the Trust during a gynecology appointment. |
NHS in England | Closed | 25 Feb 2026 |
| P-004775 | Northampton General Hospital NHS Trust Miss O complains Trust A failed to correctly perform her nose surgery in March 2022 and failed to carry out … |
NHS in England | Closed | 3 Feb 2026 |
| P-003593 | Northampton General Hospital NHS Trust Miss L says the Trust did not properly investigate her sister’s symptoms or consider her pre-existing conditions when treating her … |
NHS in England | Closed | 17 Jun 2025 |
| P-003423 | An independent provider in the Hammersmith and Fu… Mrs F complains about the care and treatment provided to her father by Northamptonshire Healthcare NHS Foundation Trust (NH Trust) … |
NHS in England | Upheld | 25 Mar 2025 |
| P-002637 | Northampton General Hospital NHS Trust Mr U complains the Trust did not give him oxygen after he had a stroke. He says it also inappropriately … |
NHS in England | Closed | 15 May 2024 |
| P-002011 | Northampton General Hospital NHS Trust Miss I complains the Trust did not recognise she was in established labour. She says it did not take her … |
NHS in England | Upheld | 28 Mar 2023 |
| P-001764 | Northampton General Hospital NHS Trust Ms A complains the Trust should not have allowed her father to go to the toilet unaccompanied and without his … |
NHS in England | Closed | 26 Jan 2023 |
| P-001693 | Northampton General Hospital NHS Trust Mr O complains the Trust made mistakes while he was an inpatient. He says it wrongly removed a nasogastric (NG) … |
NHS in England | Closed | 25 Nov 2022 |
| P-001400 | Northampton General Hospital NHS Trust Mrs O complains about the care and treatment her mother received while she was an inpatient at the Trust between … |
NHS in England | Not upheld | 24 May 2022 |
| P-001322 | Northampton General Hospital NHS Trust Mrs B complained on behalf of her son, Mr N, about the treatment he received from Northampton General Hospital NHS … |
NHS in England | Closed | 25 Mar 2022 |