Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005275 | North West Anglia NHS Foundation Trust Mr H complains that the Trust delayed conducting necessary tests to determine if his wife, Mrs H, had primary or … |
NHS in England | Closed | 23 Apr 2026 |
| P-005240 | North West Anglia NHS Foundation Trust Mr O complains about aspects of care and treatment the Trust provided to his wife, Mrs O, between March and … |
NHS in England | Closed | 19 Apr 2026 |
| P-005156 | North West Anglia NHS Foundation Trust Mr R complains the Trust missed opportunities to diagnose his right coronary artery was becoming blocked. |
NHS in England | Upheld | 30 Mar 2026 |
| P-004908 | North West Anglia NHS Foundation Trust Miss D complains the anaesthetist did not explain the risks of the nerve block, tell her it would be given, … |
NHS in England | Closed | 25 Feb 2026 |
| P-004210 | North West Anglia NHS Foundation Trust Mr R complains North West Anglia NHS Foundation Trust mis reported his scan results in 2013 and missed an opportunity … |
NHS in England | Closed | 5 Nov 2025 |
| P-004018 | North West Anglia NHS Foundation Trust Miss M complains about the care and treatment provided by North West Anglia NHS Foundation Trust to her mother. She … |
NHS in England | Partly upheld | 25 Sep 2025 |
| P-003398 | North West Anglia NHS Foundation Trust Mrs E complained about the Trust’s decision to transfer her husband, Mr E, to another hospital when he was critically … |
NHS in England | Upheld | 25 Mar 2025 |
| P-003193 | North West Anglia NHS Foundation Trust Miss A complains about the care and treatment of her mother between September 2022 and February 2023. She complains staff … |
NHS in England | Partly upheld | 3 Dec 2024 |
| P-002801 | North West Anglia NHS Foundation Trust Mrs L complains the Trust failed to diagnose her husband’s stroke and inappropriately transferred him to another hospital. |
NHS in England | Closed | 24 Jul 2024 |
| P-002749 | North West Anglia NHS Foundation Trust Miss U complains the Trust failed to regularly monitor and control her father's iron levels and it failed to give … |
NHS in England | Partly upheld | 17 Jul 2024 |
| P-002571 | North West Anglia NHS Foundation Trust Mrs O complains the Trust should have referred her for hip replacement surgery at her orthopaedic consultation in February 2022. |
NHS in England | Closed | 5 Apr 2024 |
| P-002506 | North West Anglia NHS Foundation Trust Mrs P complains the Trust's communication about her husband's condition was not good and she did not know he had … |
NHS in England | Not upheld | 15 Mar 2024 |
| P-002413 | North West Anglia NHS Foundation Trust Miss I complains that a nurse was unprofessional during a medication appointment and did not recognise her communication needs. She … |
NHS in England | Closed | 22 Jan 2024 |
| P-001697 | North West Anglia NHS Foundation Trust Mrs S complains about the end-of-life care the Trust gave to her husband. |
NHS in England | Closed | 30 Nov 2022 |
| P-001524 | North West Anglia NHS Foundation Trust Miss E complains about the Trust's management of her injuries in October 2019. |
NHS in England | Closed | 30 Sep 2022 |