Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005178 | North West Ambulance Service NHS Trust Mrs B says the Trust failed to treat her daughter and take her to hospital . She says as a … |
NHS in England | Closed | 31 Mar 2026 |
| P-004337 | North West Ambulance Service NHS Trust Miss A complains North West Ambulance Service NHS Trust failed to identify the cause of her mother’s condition and provide … |
NHS in England | Not upheld | 25 Nov 2025 |
| P-003534 | North West Ambulance Service NHS Trust Mrs J complains about long waiting times for an ambulance to be sent to her husband. |
NHS in England | Closed | 28 May 2025 |
| P-003400 | North West Ambulance Service NHS Trust Mrs E complains the Trust did not categorise the 999 calls she made appropriately, provided the incorrect information to her … |
NHS in England | Closed | 27 Mar 2025 |
| P-003319 | North West Ambulance Service NHS Trust Mr O complains that in October 2023 the Trust failed to recognise his father needed urgent treatment, meaning he waited … |
NHS in England | Closed | 11 Feb 2025 |
| P-003239 | North West Ambulance Service NHS Trust Mrs L complains the ambulance Trust left her mother without the appropriate treatment for 30 hours. |
NHS in England | Closed | 17 Dec 2024 |
| P-003108 | North West Ambulance Service NHS Trust Miss R complains it took the Trust 11 minutes to start CPR when her sister had suffered from a pulmonary … |
NHS in England | Partly upheld | 11 Nov 2024 |
| P-002774 | North West Ambulance Service NHS Trust Mrs S complains the Trust’s 111 service did not correctly handle a call it received from her son in January … |
NHS in England | Closed | 8 Jul 2024 |
| P-002281 | North West Ambulance Service NHS Trust Mr U complains the Trust failed to transport his mother to hospital several times between August and October 2021. He … |
NHS in England | Closed | 30 Nov 2023 |
| P-002026 | North West Ambulance Service NHS Trust Mr R complains the paramedics did not properly assess his father after he fell. He says they did not ask … |
NHS in England | Not upheld | 22 Jun 2023 |
| P-001730 | North West Ambulance Service NHS Trust Mr I complains the North West Ambulance Service misdiagnosed him with pulled muscles and he later discovered he had a … |
NHS in England | Closed | 19 Jan 2023 |
| P-001508 | North West Ambulance Service NHS Trust Mr B complains that the Trust failed to assess and prioritise his partner's symptoms, failed to send an ambulance when … |
NHS in England | Closed | 11 Aug 2022 |
| P-001421 | North West Ambulance Service NHS Trust Mrs O complains that the North West Ambulance Service NHS Trust did not send an ambulance for her father and … |
NHS in England | Upheld | 7 Jun 2022 |
| P-001387 | North West Ambulance Services NHS Trust Mr O complains about the care and treatment provided by the North West Ambulance Service NHS Trust on 8 October … |
NHS in England | Partly upheld | 18 May 2022 |
| P-001051 | North West Ambulance Service NHS Trust Miss A complains that North West Ambulance Service NHS Trust (the Trust) incorrectly categorised the first 999 call the family … |
NHS in England | Upheld | 6 Apr 2021 |