Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004617 | North Tees and Hartlepool NHS Foundation Trust Mr Ali complains North Tees and Hartlepool NHS Foundation Trust (the Trust), did not provide pain medication or complete physical … |
NHS in England | Not upheld | 14 Jan 2026 |
| P-004511 | North Tees and Hartlepool NHS Foundation Trust Miss L complains the Trust did an intimate examination after the birth of her child without properly explaining it or … |
NHS in England | Partly upheld | 18 Dec 2025 |
| P-004491 | North Tees and Hartlepool NHS Foundation Trust Mrs H complains about aspects of care and treatment her mother, Mrs K received from the Trust. she says there … |
NHS in England | Closed | 17 Dec 2025 |
| P-003147 | North Tees and Hartlepool NHS Foundation Trust Mrs I had a fall in May 2020 and complains that the Trust dismissed her pain as arthritis and dismissed … |
NHS in England | Closed | 13 Nov 2024 |
| P-002897 | North Tees and Hartlepool NHS Foundation Trust Ms K complains about the care and treatment North Tees and Hartlepool NHS Foundation Trust provided to her mother, Mrs … |
NHS in England | Closed | 13 Aug 2024 |
| P-002442 | North Tees and Hartlepool NHS Foundation Trust Mr D complains that the Trust should not have discharged his mother because she was unable to swallow antibiotics and … |
NHS in England | Partly upheld | 21 Feb 2024 |
| P-001778 | North Tees and Hartlepool NHS Foundation Trust Mr S complains about the Trust's care and treatment of his mother and about its communication. |
NHS in England | Closed | 16 Feb 2023 |
| P-001436 | North Tees and Hartlepool NHS Foundation Trust Mrs L complains North Tees and Hartlepool NHS Foundation Trust (the Trust) diagnosed a migraine in August 2017 when she … |
NHS in England | Closed | 13 Jun 2022 |