Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004758 | North Middlesex University Hospital NHS Trust Miss O complains about aspects of care and treatment she received from the Trust during the birth of her child. |
NHS in England | Closed | 30 Jan 2026 |
| P-004330 | North Middlesex University Hospital NHS Trust Ms B complains North Middlesex University Hospital NHS Trust did not appropriately manage her sister’s involvement in two research trials … |
NHS in England | Partly upheld | 25 Nov 2025 |
| P-004001 | North Middlesex University Hospital NHS Trust Miss H says the Trust misdiagnosed her mother with COPD rather than identifying a stent blockage and missed a report … |
NHS in England | Not upheld | 22 Sep 2025 |
| P-003680 | North Middlesex University Hospital NHS Trust Miss X complains the Trust's treatment from October 2023 to April 2024. She says staff were dishonest, they did not … |
NHS in England | Closed | 24 Jul 2025 |
| P-003709 | North Middlesex University Hospital NHS Trust Mrs B says the Trust discharged her husband without referring him to the oncology department for further investigation and treatment. |
NHS in England | Partly upheld | 9 Jul 2025 |
| P-002791 | North Middlesex University Hospital NHS Trust Mr A complains the Trust did not communicate with the family about the plan for his mother’s surgery or explain … |
NHS in England | Closed | 16 Jul 2024 |
| P-002584 | North Middlesex University Hospital NHS Trust Mrs F complains about the Trust's care and treatment when she was admitted after her membranes ruptured during pregnancy in … |
NHS in England | Closed | 20 May 2024 |
| P-002478 | North Middlesex University Hospital NHS Trust Ms L complains the Trust misdiagnosed her and this led to her being prescribed unnecessary and dangerous treatment. |
NHS in England | Closed | 29 Feb 2024 |
| P-003901 | North Middlesex University Hospital NHS Trust Mr A complains the Trust gave his mother three different medications in April 2021 and these caused her unexpected death. |
NHS in England | Closed | 21 Jul 2023 |
| P-001954 | North Middlesex University Hospital NHS Trust Mr N complains the Trust failed to perform a stent procedure for his heart condition in a timely manner. |
NHS in England | Closed | 25 Apr 2023 |
| P-001578 | North Middlesex University Hospital NHS Trust Mrs A complains on behalf of her sister, Mrs B. She says Mrs B was admitted to the Trust on … |
NHS in England | Partly upheld | 26 Oct 2022 |
| P-001351 | North Middlesex University Hospital NHS Trust Miss A complained about the level of care the Trust provided to her aunt (Mrs F) during December 2018. She … |
NHS in England | Partly upheld | 29 Mar 2022 |
| P-001383 | North Middlesex University Hospital NHS Trust Mrs E complains that North Middlesex University Hospital NHS Trust did not follow the correct process after her late father … |
NHS in England | Closed | 2 Feb 2022 |
| P-001175 | North Middlesex University Hospital NHS Trust Miss A complained the Trust did not provide appropriate care and treatment to Mr A for his bed sores and … |
NHS in England | Upheld | 27 Oct 2021 |
| P-001098 | North Middlesex University Hospital NHS Trust Ms H complains about the care and treatment she received from when giving birth to her son. |
NHS in England | Closed | 13 Aug 2021 |