Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004284 | North East and North Cumbria Integrated Care Board Ms T complains about the ICB decision to decline her individual funding request (IFR) for breast reduction surgery in March … |
NHS in England | Closed | 21 Nov 2025 |
| P-004291 | North East and North Cumbria Integrated Care Board Mr B complains about the Integrated Care Board's DST decisions from June 2019 to May 2023. |
NHS in England | Closed | 13 Nov 2025 |
| P-003796 | North East and North Cumbria Integrated Care Board Mrs B complains on behalf of her and her sister, Miss C, about how the ICB handled her continuing healthcare … |
NHS in England | Partly upheld | 27 Aug 2025 |
| P-003755 | North East and North Cumbria Integrated Care Board Mr C complains about the ICB’s decision that his son was not able to have his carers with him while … |
NHS in England | Closed | 20 Aug 2025 |