Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003628 | North East Ambulance Service NHS Foundation Trust Miss J complains about the Trust’s handling of calls about her father after he collapsed and a delay in starting … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003432 | North East Ambulance Service NHS Foundation Trust Mr E complains the Trust delayed referring his wife to the oncology team after an appointment on 14 July 2022 … |
NHS in England | Partly upheld | 30 Mar 2025 |
| P-003275 | North East Ambulance Service NHS Foundation Trust Mrs G complains about the care and treatment North East Ambulance Service NHS Foundation Trust provided to her husband, Mr … |
NHS in England | Closed | 29 Jan 2025 |
| P-002289 | North East Ambulance Service NHS Foundation Trust Mrs A complains an ambulance crew failed to properly assess her condition and do the right tests, they should have … |
NHS in England | Closed | 20 Nov 2023 |
| P-002031 | North East Ambulance Service NHS Foundation Trust Mrs P complains about the unsafe and undignified way the Trust’s paramedics moved her husband from their home to the … |
NHS in England | Closed | 27 Jun 2023 |
| P-001581 | North East Ambulance Service NHS Foundation Trust Mr R complains about how the Trust categorised the 999 call he made for his son and how long it … |
NHS in England | Closed | 27 Oct 2022 |