Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004318 | North Cumbria Integrated Care NHS Foundation Trust Mr A complains about the way a North Cumbria Integrated Care NHS Foundation Trust communicated a do not attempt cardiopulmonary … |
NHS in England | Closed | 24 Nov 2025 |
| P-004282 | North Cumbria Integrated Care NHS Foundation Trust Mrs A complains about how doctors and nurses treated her mother during an admission to hospital. She is specifically concerned … |
NHS in England | Not upheld | 17 Nov 2025 |
| P-004214 | North Cumbria Integrated Care NHS Foundation Trust Mrs A complains about various aspects of her care at the Trust including lack of folic acid replacement, unprofessional conduct, … |
NHS in England | Closed | 30 Oct 2025 |
| P-003595 | North Cumbria Integrated Care NHS Foundation Trust Mr A complains that staff at the Trust’s Emergency Department failed to recognise and respond promptly to his mother’s serious … |
NHS in England | Not upheld | 25 Jun 2025 |
| P-003317 | North Cumbria Integrated Care NHS Foundation Trust Mr A complains about the care provided to his wife, Mrs B, by the Trust from February to June 2023. |
NHS in England | Partly upheld | 13 Feb 2025 |
| P-002969 | North Cumbria Integrated Care NHS Foundation Trust Mr O complains that in 2013 and 2015 North Cumbria Integrated Care NHS Foundation Trust wrongly reported MRI scans as … |
NHS in England | Closed | 29 Sep 2024 |
| P-002807 | North Cumbria Integrated Care NHS Foundation Trust Miss L complains about aspects of her maternity care and treatment, and a lack of action taken when she raised … |
NHS in England | Closed | 15 Jul 2024 |
| P-002612 | North Cumbria Integrated Care NHS Foundation Trust Mrs E complains about the Trust's care of her daughter. She says the Trust did not investigate her symptoms and … |
NHS in England | Closed | 22 May 2024 |
| P-001762 | North Cumbria Integrated Care NHS Foundation Trust Miss L complains the Trust missed opportunities to diagnose her father's coronary artery atherosclerosis between June 2019 and April 2020. … |
NHS in England | Closed | 4 Jan 2023 |
| P-001632 | North Cumbria Integrated Care NHS Foundation Trust Mrs U complains the Trust did not give her husband, Mr U, good personal care while he was in its … |
NHS in England | Closed | 10 Nov 2022 |