Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005252 | North Bristol NHS Trust Mr I complains about the overseas patient charges he and his wife, Mrs M received from North Bristol NHS Trust … |
NHS in England | Closed | 20 Apr 2026 |
| P-004981 | North Bristol NHS Trust Mrs H complains about the care and treatment the Trust gave her father, Mr D between April and May 2025. |
NHS in England | Closed | 4 Mar 2026 |
| P-004585 | North Bristol NHS Trust Mrs A complains about the care and treatment her husband received at the Trust. She also complains about the lack … |
NHS in England | Closed | 7 Jan 2026 |
| P-004416 | North Bristol NHS Trust Mrs H complains the Trust lacked urgency between it receiving a referral for her son and completing a biopsy, which … |
NHS in England | Partly upheld | 5 Dec 2025 |
| P-003652 | North Bristol NHS Trust Miss K complains about North Bristol NHS Trust. Miss K complains about actions of the Trust in relation to her … |
NHS in England | Not upheld | 6 Jul 2025 |
| P-003373 | North Bristol NHS Trust Mrs C complains booking staff at UBHW did not provide information about her mother’s condition to the transport ambulance crew … |
NHS in England | Closed | 26 Feb 2025 |
| P-003270 | North Bristol NHS Trust Mrs L complains that after she contacted the Trust, before her breast screening appointment in March 2020, it incorrectly recorded … |
NHS in England | Partly upheld | 21 Jan 2025 |
| P-002906 | North Bristol NHS Trust Mr U complains the Trust paused giving his wife blood thinners in May 2020 and this led to a blood … |
NHS in England | Closed | 28 Aug 2024 |
| P-002408 | North Bristol NHS Trust Mr O complains the Trust did not give him treatment at his follow-up appointment and that staff were rude and … |
NHS in England | Closed | 8 Jan 2024 |
| P-001841 | North Bristol NHS Trust Mr E complains Trust staff did not insert a feeding tube which might have extended his mother's life. He also … |
NHS in England | Closed | 3 Jan 2023 |
| P-001539 | North Bristol NHS Trust Ms A complains about care and treatment she received from the Trust in 2018. |
NHS in England | Closed | 1 Sep 2022 |
| P-001343 | North Bristol NHS Trust Mrs A complained about the inpatient care and treatment her late mother received from the North Bristol NHS Trust from … |
NHS in England | Partly upheld | 10 Mar 2022 |
| P-001104 | North Bristol NHS Trust Ms O complains about the care and treatment she received for cancer between 2009 and 2011. She told us a … |
NHS in England | Closed | 19 Aug 2021 |