Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005084 | Norfolk and Suffolk NHS Foundation Trust Mr U complains about aspects of care provided by Norfolk and Suffolk NHS Foundation Trust (the Trust). Specifically, he complains … |
NHS in England | Closed | 23 Mar 2026 |
| P-004482 | Norfolk and Suffolk NHS Foundation Trust Mr L complains about the care and treatment the Trust gave when discharging him from mental health services. He complains … |
NHS in England | Closed | 16 Dec 2025 |
| P-004369 | Norfolk and Suffolk NHS Foundation Trust Mrs I complains the Trust refused to reassess her son for ADHD despite his school’s request, did not refer him … |
NHS in England | Partly upheld | 28 Nov 2025 |
| P-004151 | Norfolk and Suffolk NHS Foundation Trust Mrs Y complains about the mental health care provided to her late daughter Ms B, by the Norfolk and Suffolk … |
NHS in England | Partly upheld | 29 Oct 2025 |
| P-003610 | Norfolk and Suffolk NHS Foundation Trust Ms A complains that CCTV images the Trust took breached her privacy and dignity in June 2022 and again in … |
NHS in England | Closed | 8 Jun 2025 |
| P-002931 | Norfolk and Suffolk NHS Foundation Trust Ms L complains about the content of an autism awareness course that she attended at the Trust. She also complains … |
NHS in England | Closed | 24 Sep 2024 |
| P-001240 | Norfolk and Suffolk NHS Foundation Trust Mrs A complained about the mental health service provision by the Trust to her son, saying it had not done … |
NHS in England | Closed | 17 Dec 2021 |