Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005212 | Norfolk and Norwich University Hospitals NHS Foun… Mrs L complains about aspects of the care and treatment healthcare professionals gave to her husband in hospital. She says … |
NHS in England | Closed | 12 Apr 2026 |
| P-004743 | Norfolk and Norwich University Hospitals NHS Foun… Miss H complained about the care the Trust provided to her later brother, Mr H, after presenting with a heart … |
NHS in England | Closed | 30 Jan 2026 |
| P-003706 | Norfolk and Norwich University Hospitals NHS Foun… Mr L complains the Trust left him without eye drops for his cystinosis for eight weeks and failed to tell … |
NHS in England | Closed | 8 Jul 2025 |
| P-003082 | Norfolk and Norwich University Hospitals NHS Foun… Mr K complains about aspects of the care and treatment his late partner received at two hospitals, including a delay … |
NHS in England | Closed | 31 Oct 2024 |
| P-003080 | Norfolk and Norwich University Hospitals NHS Foun… Mr A says the Trust discharged his wife from hospital in June 2023 when she was not fit to do … |
NHS in England | Closed | 14 Oct 2024 |
| P-002018 | Norfolk and Norwich University Hospitals NHS Foun… Dr O complains about the Trust's care and treatment of his late mother-in-law, Mrs A. He complains the Trust did … |
NHS in England | Upheld | 30 Jun 2023 |